Spark by Hilton Birmingham Colonnade

1 star not a 3 star. Good - the staff was friendly and accommodating. The bed was comfortable. Bad - no breakfast ( I pick a hotel that has breakfast), everything out of order due to “maintenance “ such as gym, pool and even the ice machine on my floor. They had a new AC in my room. A mini fridge and a microwave used the last remaining outlet. Problem is that there were no more outlets to plug in the desk lamp ( which was unplugged) and therefore no place to plug in my laptop. My socks got dirty walking around on the room carpet. Yuck. It took three attempts to find me a clean operational room. This is an old tired hotel that has been neglected for a long time. I checked out after one night and went to another 3 star hotel that was rated #1 in Birmingham on Trip advisor.

Wouldn’t stay for more than ONE night. Staff was very nice. Bed was comfy. In general, hotel is worn out. Needs updating. Carpets and furniture old and smelly. Loud rattling A/C. Small patio on 4th floor very dirty and several insect hives.

Kind of A Dump We booked this hotel because it was pet friendly and we were traveling with a dog and the ratings online were good. I called after I booked and spoke with the front desk and explained that I was traveling with family and if possible to have adjoining rooms. I provided both confirmation numbers and was told that we were booked in those spaces. We arrived around 8:30pm and upon check in, I was told that not only did we not have the requested rooms but one of them is not ready and still being cleaned. I mentioned that I called and there should be a note and the agent working the desk was super overwhelmed and flustered and blaming everything on the system she could barely form a sentence to explain anything. She managed to get us on the same floor a couple rooms down from each other, although annoyed it was fine. They were still cleaning rooms on the floor, dirty linen in the hall, carpet was in desperate need of a vacuum. My sons room was ok, mine had a small mini fridge sitting on top of the desk that rattled and made noise (room 427), the rooms were clean but I didn’t do a deep dive into how clean, we were too tired. The facility is dirty, trash overflowing in the outside parking lot, cloudy pool, the gym had a an out of order sign on the door, the only working ice machine was on level 4, and the water dispenser in the gym needed maintenance, 1st floor bathroom didn’t have towels. None of the outer doors that required key card entry were locked, anyone was able to use the doors, I didn’t feel unsafe but that is very unsafe to allow that kind of access and should be addressed. We didn’t get a final bill when we checked out, we were told that it can be requested through the app. We were passing through but I wouldn’t stay or recommend staying there to anyone. It was the lack of hospitality and the care of the facility for me.

Disorganized but friendly It took 30 minutes to check in because the person working was new and untrained. We had to wait for shift change. The elevator wasn’t working and the TV in the room didn’t work either. At this time I have three pending charges on my card. Let’s hope 2 of those fall off. The room was clean and the bed comfortable.

Great experience! Jarvis was great! We came in around 10pm. Didn’t have any issues checking into the room or placing us into a nice one. He was able to get us accommodated quickly. The overnight stay was enjoyed. Will be coming back.