Hilton Garden Inn Boca Raton

Boca Raton, Florida United States of America

Hilton Garden Inn Boca Raton
4
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O6523EMmarier
350 days ago
Disappointed Our stay at this hotel was below our usual Hilton standards. The property felt unremarkable and dated. We had an issue with room cleanliness as our room wasn't cleaned on the first night, and both the bed and pillows were uncomfortable. When we requested more towels, the service was adequate but did not meet the high standards we're accustomed to with Hilton. Overall, the experience was disappointing.

Amenities

Pool - Outdoor
Center- Fitness
Parking - Free
Internet - Wi-Fi - Free
Restaurant

Property Location
With a stay at Hilton Garden Inn Boca Raton in Boca Raton (Central Park), you'll be a 4-minute drive from Florida Atlantic University and 6 minutes from Atlantic Avenue. This hotel is 16.5 mi (26.6 km) from Pompano Beach and 5.5 mi (8.8 km) from Town Center at Boca Raton.

Rooms
Make yourself at home in one of the 149 guestrooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, and flat-screen televisions with cable programming provide entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.

Amenities
Enjoy recreational amenities such as an outdoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, gift shops/newsstands, and wedding services.

Dining
Satisfy your appetite for dinner at Great American Grill, a restaurant which specializes in American cuisine, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. To-go breakfasts are served on weekends from 6:00 AM to 10:00 AM for a fee.

Business, Other Amenities
Featured amenities include complimentary wired internet access, a business center, and express check-out. Planning an event in Boca Raton? This hotel has 1850 square feet (172 square meters) of space consisting of conference space and 3 meeting rooms. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
O6523EMmarier
|1 review
Disappointed Our stay at this hotel was below our usual Hilton standards. The property felt unremarkable and dated. We had an issue with room cleanliness as our room wasn't cleaned on the first night, and both the bed and pillows were uncomfortable. When we requested more towels, the service was adequate but did not meet the high standards we're accustomed to with Hilton. Overall, the experience was disappointing.
IanT603
|1 review
Value for Money This was our first stop Off an a East coast road trip following flying in to Miami. Tough drive out of the city on the i95 then about 1 miles off at Bocca you’ll find the Hilton Garden in, slightly dated but clean and friendly, more of a stop Off than holiday venue, pool and a facilities ok but much better on the coast. Good Value for money at under $100 for the night, if you catch the best rates.
D W
|1 review
Abhorrent Please AVOID this HGI. I stay at Hilton properties all over the World and I have never happened upon such poor customer service etiquette. I had a horrendous experience that I do not care to re-live here. Moreover, one entire side of the hotel is plagued by terrible noises coming from the pool pump or something. Don't expect to lay in with these thumping and thudding noises that resonate the entire room. And don't expect hospitality-trained employees; you'll just have to deal with whatever crawled out of the ghetto.
Seaside29453650577
|1 review
Beware letting strangers in your room I never stayed in room and they stated I used my key, this place is scam . I wouold be staying alone as a female. Security is letting random people in rooms. Very scary, and unsfae. Who knows what wou;dve happend to me if I stayed there. Dangerous. Stay away.
IraBfromCSG
|1 review
Dirty, and Unashamed I really didn't want to have to write this review. I used to love this place, but it's absolutely gone downhill and they continue to disregard the most basic rules of hospitality. On this visit, the hotel was maybe at 50% of capacity and fully staffed, so they should have been able to provide basic services...however: 1.) When I checked in on Sunday, there was a used washcloth hanging in the shower. My feeling was, "things happen, I'll let them know tomorrow." 2.) I let them know I was concerned about the cleanliness of the room on Monday, and they apologized and said my room was scheduled to be cleaned on Tuesday. 3.) Tuesday came, and again I texted the front desk to remind them to clean the room. They said they would, but failed. So the room was dirty when I checked in, never cleaned, and nobody seemed to care. I did see Miss Mary, the housekeeping manager on Wednesday as I checked out who assured me she'd get right on it after I checked out. Had a single person asked, "How was your stay" I would have gladly shared feedback but nobody did. They seem to have bigger issues, as during my stay there was also a power outage (Monday night) and a system outage on Wednesday. Overall, horrible stay...and yes, I am a Hilton Diamond member - I can only imagine how less frequent travelers are being treated.

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