Pennyweight Hotel Boston, Curio Collection by Hilton

stay near the Garden Stayed at the Pennyweight night of a show at the Garden. First off, the General Manager, Hannah is spectacular. You can tell she takes pride in her hotel operations as well. Clean hotel, well decorated rooms. The location was super convenient to the Garden and was so easy to walk to Faneuil Hall as well. A must stay if you need to be in that area.

Not worthy of Hilton Curio name We are a couple, 2 night stay in early September in a King Deluxe room using points as a Diamond member. We tried to address these issues with the property after our first night and at checkout but the issues wee never addressed. Instead we were offered 40,000 points to just forget the problems. (1) We arrived and there was no valet and no one at the front desk. Key card machine was broken and we were simply asked for ID and credit card. No customer service skills. (2) Dog barking in a room a few doors away at night and we called to see of the hotel could assist in finding the owners who left the dog alone in the room. The dog parked for over 1 hour and stopped just before midnight. (3) The air conditioning stopped at 2 am and the room temperature climbed to 78 F. We called the front desk and reported the problem to which they agreed that it might be an issue and others had complained. I asked for a manager to call in the morning, but no one did. (4) We "lost" a pair of prescription sun glasses which were left on the dash of our car which we valet parked ($67/night plus tip). (5) Breakfast food was good, but the staff is very limited. I believe the waiter was also the chef. (6) Lighting is poor in the bathroom and the main room which is small. (7) They took our handtowels and washcloths after the first night but did not restock them. (8) There are 3 smallish bathtowels for 2 people. Could have used an extra towel given the size. (9) the hotel is convenient for the TD Garden, but after that the location and the neighborhood don't justify staying there for another type of visit. There are better options just 3 or more blocks away.

Great centrally located hotel. Small rooms but great customer service and great location. Will return but get two rooms instead of one for our family of four.

Not what we expected. Let’s start with the bathroom, inadequate lighting for makeup and shaving. The toilet tissue paper dispenser too low, you have to sit sideways since your knee is in direct contact with the dispenser. As we entered the hotel, we noticed trash accumulation by the doors. Despite my request to the front desk (three times) to collect an ironing board. I ended just placing the board and iron outside the door. The front staff will not acknowledge you as entered the lobby. They were too busy checking personal cellphones/internet!!! At least our room was not designed for long stays; only one drawer, no shelves/space for suitcases and luggage. No cash in reception. Not able to brake large bills. Outside sitting next to bar/restaurant was dirty and looks abandoned. Room was properly clean in a daily basis.

Downtown Boston Hotel is in a great location for getting to the major attractions. Clean, well equipped rooms ,bed was massive ,pillows so luxurious and en-suite was high end.valet parking was quick and effective. Rooms have just been refurbished with a city vibe.