Quality Inn Brunswick Cleveland South

Terrible place This was perhaps the dirtiest, worst cared-for hotels I've ever stayed in. I definitely would never stay here again. And Quality Inns should do something about it -- it's hurting their brand name. We had two rooms. Both had significant issues. I have lots of pictures to prove it. When we arrived to check in, we waited 10 minutes for anyone to appear. When he appeared, he told us we would have to wait a further 5 minutes. Really?! One of the rooms was like a refrigerator, and took hours to warm up (in August). The other room was just cold, not freezing. The carpets needed replacement, and a good cleaning. There was no toilet paper holder in one room, melted candle wax in the middle of the floor, a big stain (blood?) on the bathroom wall, TV wires hanging down the wall, trash outside the building entrance, very dirty carpet inside the entrance door. I could go on...

Ok rooms We stayed here for one night while traveling through the area. The room was fine. Needed a little updating. It was clean. Fromt desk staff was friendly. They did offer a few things for breakfast. It was just ok. Something to eat before hitting the road. But the price was good.

Don't do it Don’t do it (read last comment). Nor expect a refund if you leave. This place is a prime example of “You can polish a turd, but in the end, it’s still a turd”. I got there to check in, immediately noticed the apartments across the street (I think they filmed Boyz n the Hood there, and the overgrown abandoned parking lot. My first question to the staff was regarding vehicle break-in’s. Nope no issues here sir _ Next order of business was me just hoping they were saving money, because the air was so stagnant and hot in the lobby I had no idea who would want to enjoy that. I was given a “recommendation” to park at the end of the building, you know, closest to the spot I would assume held more body counts than the hotel did filled beds _. The doors leading into the building were unlocked and you didn’t even need a card key (not shocked they looked like Navy Seals blew through them in a close quarters battle). And the final straw was coming through the second floor door for it to reek of cigarette smoke and three doors down (no pun intended) to reek of marijuana smoke. I’m done. I walked into my room and called Expedia to try the refund route because I flat out felt the hotel was unsafe for my family and myself. My spider senses were going off so hard Peter Parker could relate. I go downstairs and tell them I’m leaving and they need to issue a refund and that I’d never signed up for this had I known. I was assured by the staff the manager would refund my money. Not shocked I’m currently fighting for that piece of it. On a side note ☝_ you can’t really put a price on safety for yourself and your family. My “recommendation” avoid this place! UPDATE - No surprise, never received a call back from management and they denied my refund. Opposite of what they promised me when I checked out. You're welcome for the thorough review.

STAY ANYWHERE ELSE THAN HERE!!! We had a bad fire in our house, thank God we got out with our puppy dogs. We have dogs so we had to find a good hotel... This Quality Inn is NOT Quality at all!!!! Our insurance made all the arrangements and they still charged our debit card for a lot more than incidentals $1897.20 without informing me of anything and then when I confronted them I was told it was my fault. I am beyond disgusted with the customer service of the hotel personnel!!! All I can suggest is DO NOT GIVE THEM ANY OF YOUR MONEY!!!! STAY ANYWHERE ELSE THAN HERE!!!

The property is poorly maintained. We had a strong dog pee smell in the room. The property is poorly maintained. We had a strong dog pee smell in the room. Most probably the carpet had strong dog pee smell and wasn't cleaned properly. My daughter couldn't sleep a whole night because of it. A very small and old, outdated bathroom. The free breakfast was essentially nothing, very poor selection and quality. My orange juice was mainly a water, not a juice. This stay didn't worth the money paid. Try to avoid this hotel if you can.