Carmel Mission Inn

Poor reception service We have stayed at this inn four times over the years, primarily for its convenient location rather than the service. Unfortunately, the reception service has consistently been disappointing. During our most recent visit, we checked in 10 minutes before 4 PM and were informed our room wasn’t ready, which was understandable. The receptionist asked us to return in 10 minutes for the keys, but even after 4:05 PM, we were told the room still wasn’t ready. Another receptionist then claimed we hadn’t even checked in, prioritized assisting another guest, and only returned to us when our room became available. Meanwhile, other guests were being given their rooms ahead of us. Additionally, although we had booked a room with a balcony, we were once again assigned a room overlooking the building’s unappealing rooftop. When we raised the issue, we were told it was the only room left and couldn’t be changed, leaving us dissatisfied. Out of our four visits, we were assigned to the side of the building with a view of the raw rooftop three times. The dining service this time was also subpar. At the Shearwater restaurant for breakfast, it took over 15 minutes to receive our coffee and milk, as the waitress was busy assisting other tables with their bills. She even forgot one of our orders, requiring a reminder to bring it without offering an apology. Butter was served 10mins after the order were served. There were other issues too numerous to mention. After giving this place multiple chances over the years, we’ve decided to stay elsewhere on our next visit to Carmel.

Great value and service We stayed here on a girls trip weekend. The location was great, not in the main town but only a 5 minute drive. Across the street is a grocery store and CVS, starbucks and alot of restaurants within walking distance. The Irish pub next door was great also! Service was extremely quick, every employee we encountered was so kind and courteous. The hot tub was a great amenity. We utilized the fire pit one night, brought our own wine, and it was amazing! No matter what we asked for the answer was always an easy "yes" from the staff. We had a $30/ day breakfast credit and the food was really good.

Love this place! Always such a pleasure to stay here and Travell is always so rad! He has helped us on our past few visits and he always greets us with the best vibes. My fiancé and I are celebrating our engagement and he made sure to make us feel special and welcomed! This hotel will always hold a special place in our hearts and we can’t recommend the mission inn enough!

Outstanding service Trevell was enormously helpful in making our experience more relaxing. The whole hotel was great, and he in particular went above and beyond. I absolutely recommend staying here anytime you’re in the area, I can’t recommend it enough. Thank you guys for everything.

Average, slightly isolated hotel The hotel is isolated from the main tourist area of Carmel by the Sea and it is a five minute drive into the main town. The rooms are clean and well appointed. All facilities are available in the rooms including hairdryer etc. The restaurant we felt was overpriced for breakfast and service was extremely slow. We chose to eat in the main town of CbtS instead as the choice was better. There is a place called the Barnyard behind the hotel which had more food options at reasonable prices. Staff were friendly. Parking is chargeable at $30+ tax per night.