Holiday Inn Casper East - Medical Center by IHG

Excellent Hotel In Every Way We are platinum IHG members so we can judge hotels quite well, and we are also 40 year business owners. We can’t wait to go back to this hotel. It is a clean, well maintained hotel in very good condition. It is easily accessible being just a short distance off the highway, but just far enough to be very quiet. That fact, plus great beds and bedding made for excellent nights’ sleep on the four nights we were in Casper. Very clean everywhere. Going out the main door in the morning is like walking into an oil landscape painting. Gorgeous views. However the very most impressive thing about this great hotel, is the fantastic staff. Lisa on the front desk and the bartender Rae are both awesome! They both helped make a wonderful stay even better.

Old and not very clean The Holiday Inn Casper East is an early 2000s Holiday Inn that is starting to show its age and needs exhaustive updating. In a city with mostly poor to mediocre hotels, the only things the Holiday Inn has going for it are the bar/restaurant and location, the latter of which is right off the interstate by the big-box stores and shopping mall. Staff were polite and well-intended, but owners and management are not investing the money this hotel needs. My room, a king suite, was superficially clean. I say superficially because there were crumbs and food on the carpet by the sofa, garbage from a previous guest in the cabinets, and garbage in the TV stand. The TV stand also had a left behind cord from a previous guest. Besides the cleanliness issues: My TV was from 2008. As in 15 years ago. Furniture was worn. Walls needed fresh paint. My. bathroom had mold or mildew in the shower-tub. Speaking of the bathroom, the towels were extremely well-worn. Think threadbare. No laundry bag in the closet nor any dry cleaning service. The decor and art in public spaces and the room felt very early 2000s. It was like taking a time machine back to 2002-2006. No newspapers in the lobby. Minimum IHG Diamond Ambassador recognition. Just a choice of points, a drink voucher or breakfast. No bottle of water offered. The drinks in the bar aren't bad. The menu looked halfway decent with something for everyone. Prices were fair too. However, my caesar salad was light on the parmesan cheese, the dressing wasn't tossed in the salad, and the chicken was bone cold -- who knows how long it had been sitting in the refrigerator. They didn't even microwave it. Despite a couple very good restaurants within walking distance, there is no incentive offered for hotel guests to drink or eat at the hotel. A meager incentive would capture the revenue that is otherwise being spent outside the hotel. All things considered, the Holiday Inn would be an okay value for $100 or less. But rates are well above that. Moreover, the hotel is outdated and below what you expect in 2023 from a Holiday Inn. It's at least 5 years overdue for a floor-to-ceiling renovation.

Okay, but have stayed at better places. The room was clean, bed was comfortable. Breakfast was not included in the room rate. We ate breakfast at the restaurant - wouldn't recommend - no choice of potatoes and only one piece of toast! Supper at the restaurant was good but over-priced.

Keep driving: hard and old mattress; pillows flat as pancakes Worst nite’s sleep we’ve had in long time. The mattress was as hard as the floor and the pillows were flat as pancakes. Room seemed musty and I awoke stuffed up. Not to mention my back and neck locked up due to the cement like bed. The towels were thread bare and the bedding was dated and old. Morning breakfast restaurant area was filthy dirty. Cushions on all of the chairs are stained and worn through with holes in the fabric. Owners of this hotel should renovate. I will never stay here again. I will say the front desk staff were very friendly.

Always a nice stay Hotel seems like it is on the edge of town which it is. Makes for a quiet location. But it is also in a great area for shopping and eating close by. Very clean. I could smell bleach as soon as we walked in the lobby. I like that clean smell. public bathroom was also very clean. Friendly staff starting with the check in to the bartender. She was amazing. We had cheeseburgers one night and they were very good and dont forget to try their homemade chips. yummy. Our room was clean and roomy. We would stay here again.