Holiday Inn Express Hotel & Suites Charlotte Arrowood by IHG

Awesome choice! I am currently at the Holiday Inn on Arrowwood and I wanted to say how happy my husband and I are with this stay! Super clean, super comfortable! We enjoyed it all, the bed, linens,pillows! Breakfast is hot and delicious! The pool is clean and well cared for. The front desk staff is sweet and helpful. We will definitely stay here again when we are next in the area. You should stay here too! You can't go wrong! Awesome choice _

Vehicle Vandalized!! I made the mistake of staying at this IHG property for three nights in December of 2024 and I do not recommend you stay here especially if you value your safety and personal property. My wife and I stayed here between December second and fifth as we were volunteering in the local area. When we were getting ready to leave on the morning of the fourth at around 7:30 am to drive to our volunteer location I noticed that my tonneau cover that was locked was open. Upon further examination I noticed that someone had pried open the tonneau cover damaging it beyond repair in addition to causing damage to the top of the tailgate that will cost several thousand dollars to replace and repair. After taking photos of the damage, I proceeded to ask the IHG employee at the front desk if this property had cameras recording as I would like to obtain footage of the incident where my vehicle was vandalized for insurance purposes. I was told the incident happened around 2:30 am and the individual was caught by police. I was further advised by the female employee who, not surprisingly, was not wearing a name tag, that I could not get any of the camera footage, that this happens a lot, and there was a recent story in the local news about car break ins. She provided no assistance whatsoever but thanked me for letting her know that it was my truck that was vandalized. I have never seen such a flippant, uncaring, and unsympathetic response to someone who just had their vehicle vandalized in a hotel parking lot where this employee works! The least she could have done was offer her sympathy and to see if there was anything she could do. Later that morning my wife tried calling the front desk to talk to Gloria Bell, the general manager. After she called several times, and no one answered the phone, she was finally able to get someone on the phone and was told by the front desk employee that Gloria would not be in today. Later that day I checked the local crime data and found that between June 11th and November 25th there were eighteen crimes reported at this address, and fourteen were reported as larceny from a vehicle. It is extremely disturbing that an IHG property that has a severe problem with crime does nothing to prevent it from happening and in doing so endangers the safety and security of its guests and their property. If the general manager, Gloria Bell, sincerely cared about her patrons she would hire security for her property or contact other hotel general managers in the area and hire a security firm to deter this type of crime from occurring. Apparently, this solution is not a viable one as the crime at this hotel has continued for an extended period of time and nothing has been done by the general manager to prevent it from happening in the future. Do yourself a favor and stay elsewhere if you value your personal property, safety, and want to avoid your vehicle being vandalized. This IHG property does not deserve your money or patronage as they put you at risk when you park in their extremely unsafe and unsecure parking area.

Reliable Value Hotel Very good room. Good breakfast. Waffle machine would be better than pancake machine. Exercise room has very little working equipment. The TV is in the wrong position. Uses paper system that does not always identify people correctly. Definitely good value for the cost.

All around booooooo All around boooooooo. Except for Gloria, who gave us a great check experience and the girl from Guatemala at breakfast, this was a horrible experience. Men's lobby bathroom was locked and they had no key. Cleaning crew started slamming "actually and literally" doors at 8;00 am. After driving all day you'd think that they'd be trained to let guests rest. Rooms and beds were nice. Gym size was an "ok" size, but out of order equipment. This was a difficult place to spend over $100 dollars. Not again.

Average Stay Had a few minor staff issues which good solid management and leadership could/should fix. But the room met my needs and was clean. No serious or maddening issues. It was an average two-night stay. I might recommend this place to other travelers because it is in a convenient location.