Candlewood Suites Charlotte - Arrowood by IHG

Quiet and Comfortable The staff was very friendly and cordial .The suite was very clean and comfortable, and large screen tv was perfect from any area.Location right off the highway was very accessible.Lots of food choices near by.Will come back when staying in the area

Stink Bugs were everywhere!! We were going to stay here Saturday night for my bday weekend but had to leave and find another hotel. We checked in at 4 put things on the room and left. We were out and about all day Saturday and return to room Saturday night about 9ish and the room was infested with stink bugs! They were crawling all over the curtains, crawling on walls, we pulled the comforter back and they were in the bed also! My husband killed several of them. The lady on shift at front desk was very understanding and nice she refund our money. Definitely hate my bday weekend turned out this way!

Eye opener of such an unfortunate abuse. Someone need to tell this Woman that she handled herself with such contempt and kindness that if I was her I would have no longer would be able to be with my kids. I was at a Candlewood suites in Charlotte NC by Arrowood the night lady ZuZu was just speechless. Not only where there guest who where talking down to her with such disgust but also racial hatred towards her and nasty behavior but such verbal violence and all she said was “ I’m so sorry for the inconvenience I’ll let my manager know in the morning I’ll shoot her an email but in the meantime can I help you with anything else ?” And she smiled genuinely. Even after those horrible people walked away she kept smiling and assisted others. I’ve never in my life seen someone with such high praise and contempt especially when those horrible racial slurs. I want to thank her and let her know I appreciate all the help she gave my family and kids during our stay and even applaud her for bitting her tongue because that type of abuse is not acceptable nor should be tolerated just because she is not the same as those people. My kids really said “mommy the art lady so nice she helped me tie my shoe and told me be careful”. I will reach out to corporate and I hope someone will show her this and let her know she is an outstanding person and keep up the great work.

Clean and quiet with excellent customer service We had a wonderful stay with our family! After a long day of unexpected travel issues we were greeted with a warm welcome from Julia. We have traveled a lot over the years and she is truly the most kind and genuine employee I’ve ever encountered! She took the time to help us get settled and ensure we’d have a great stay. The rooms were so spacious and thoroughly cleaned. The pool area was the perfect hangout and the hotel is tucked away in a quiet nice area. We had the windows open and it was so quiet! A wonderful stay, but the best part was the customer service we received. Thank you Julia, I hope you are valued as an employee because you are a great one! Thanks for a great stay. We will for sure be back the next time we are in the area.

Not pleasant beginning but ending was intriguing Was disappointed at check-in customer service was not pleasant the lady with glasses but later that night I needed a few essentials and the lady who helped me last was very helpful and very nice she had tattoos Zuzu (hope got her name right) was friendly went above and beyond to get the essentials I needed I even expressed my concerns about my arrival and she was genuine and apologetic and I appreciated her for even being that way when it wasn’t even her fault. I did notice that their laundry room was out of order but Zuzu did help assist with that which was helpful.