SureStay Hotel by Best Western Christiansburg Blacksburg

Small Rooms and a Silly Key Card Policy on Check out Date I just finished this trip and two night stay at this property, which was good and bad on a few levels. Check in and staff was excellent. However, the rooms we booked were very small, with almost no room around the DOUBLE bed which means the rooms are exceptionally tiny. Well appointed with a refrigerator and microwave, but tiny in size. Now for the problems with the way the property is run. First, the policy is to cancel your card key access to your room on day of check out, so when you go to get a cup of coffee downstairs, you have to go back to your room and find out you cannot get into your room. The return trip to the front desk revealed this locking out policy is how the hotel does it. I frankly had to tell the woman at the front desk the policy made no sense. Second, I noticed the cleaning staff started cleaning rooms at 0800 in the morning, but also the staff started mopping floors before check out so the first floor/lobby floors were wet an slippery when folks are checking out to leave the property. Another stupid policy and I have no idea why the maid staff are cleaning rooms at 0800, adding large cleaning carts to the hallway for guests to dodge as they moved between floors. The management needs to think about their customers regarding the key card and timing on cleaning rooms. Both are things I have never seen before and I have worked in 108 countries and stayed in thousands of hotels all over the world and the USA.

UNHEALTHY ROOM CONDITIONS I am so upset to how my family and friends were treated on one of the most special days in my life, getting married. Two of my family members left early due to the conditions of the room. My first family member were told to use the public bathroom because they did not have maintenance, can you imagine using someone elses bathroom, so right after my wedding they left. I tried to speak to the manager about getting a refund on those 2 rooms instead it ending up being a shouting match which how dare him lie and said nothing was wrong with rooms. I paid for a service that I did not get and when I asked for the corporate number he refused to give to me. I i want my money back for my family leaving early. I can be contacted at myt3sons81@gmail.com. DO NOT STAY THERE BECAUSE THE MGR IS A LIAR AND EVEN WHEN I TOLD HIM THAT I WENT TO THE FRONT BECAUSE MY REFRIDGERATOR WAS FREEZING WATER INSTEAD OF KEEPING IT COLD, HE AGAIN TOLD ME HE DID NOT KNOW I HAD A PROBLEM. THERE WAS A WATER MANDATE ON SO WE HAD TO DRINK BOTTLED WATER BUT I HAD TO DRINK HOT WATER DUE TO THE REFRIDGERATOR SO I WANT MY STAY REFUNDED AS WELL. I WILL KEEP TRYING TO REACH CORPORATE

Great value for money _ Clean basic hotel, very good service and value for the money. Rooms are clean and staff is friendly, breakfast is pretty good also for this price point. I would definitely recommend for an overnight stop or weekend stay in the NRV, very close to VT.

Cosy rooms, good quality breakfast, helpful staff. Rooms are a bit small for 2 people. Breakfast is the same for all days. Ample parking space. Courteous and helpful staff. Room was clean. Housekeeping was good a thorough. Manager, Mr. Sahil has been very helpful as I had to checkout 2 days earlier due to another appointment. I had a pleasant stay.

Comfortable place to sleep! We had a great stay at this hotel! The staff was friendly and helpful from the time we walked in and the lobby was clean and inviting! The parking lot is well lit and safe and there are a lot of great food options in walking distance. Our room was spacious and clean and came equipped with a desk, closet, pleanty of charging outlets, refrigerator and excellent air conditioner. The beds were fresh and clean and comfortable and the bathroom were well sticked with quality soaps and fresh towels. For breakfast I had a cream cheese bagel and cereal and a waffle. This is a very comfortable hotle and I will stay here again next time I am in town.