Douglas Inn And Suites

Avoid at all costs EXTREMELY rude manger who lies about damage done to the room Claimed a burn on a bedspread, which I did not cause. Horrible customer service. One of the rooms I rentend had a HUGE hole in bathroom ceiling, where fan should have been. Roaches come out at night and there is a strong musty smell. Avoid this place at all cost.

Danger to Overnight Travelers If you look nieve, inexperienced, you may be in for a BIG surprise and delay at checkout!!!! My son booked this as a quick overnight on a road trip. The room/bed average at best, he's traveled alot with our family trips. When he checked out and was ready to leave he was stopped by Prite, yes that's how she spelt it, the manager who said the room smelled like Marijuana and she's charging my card $100. Let me preface that he is an Eagle Scout that just got his Bachelors and is applying to Top Companies who ALL drug test! She tried to threaten him with calling the police, he Welcomed it to take a drug test and prove he's right!!! The Cleveland Police did come, said yes the room smells of M, and you do what you want. Which she took $100. Wouldn't drug test him!!!! He just wanted to get on the road and left. I spoke with her and as a manager myself, that is No Way to talk to customers!!! BOTTOM LINE, we all know it's easy to pull that money out as tips to turn into cash. People have suggested to me that a maid or even herself personally blew a puff or 2 in the room for the officer. JUST WANT TO GIVE YOU ALL THE HEADS UP, if this happens to just 10 overnight travelers, she just made 1K! Have NEVER dealt with anything like this, odds are she could normally get away with it. But she picked the wrong mark!!! YOU'VE BEEN WARNED

Please don't stay here This was the worst stay I have ever experienced in all my hotel-staying visits. I booked this hotel based on the reviews. Well...be advised, the rooms are not clean, there are roaches, the hallways were never vacuumed the four days my friend and I stayed. Yes, we could have changed hotels. Unfortunately, there was a convention in town and finding another hotel for our price range would have been difficult . After checking in, we went to the room. It looked like someone had been sitting on one of the queen beds (even though it looked made), the ironing board was left out sitting like it was going to be used, the carpets were most definitely not vacuumed well. I went back downstairs to the front desk and told the attendant what I found. He checked out the room, then took us to another one. The second room, the door scraped so hard on the floor I had to try and lift it so I could open it farther to look inside. It was unbelievable that the the hotel wouldn't fix the door. This is a safety issue. If there was a fire inside the hotel and the door was so stuck, the guests might be injured or killed depending on where the fire was located. Heat expands everything. Therefore, the door and floor would also expand leaving the guests trapped. It left black scrape marks on the linoleum. The carpet was a little cleaner, but I didn't look any further since the door would be such a problem. The third room...the pictures will tell you the rest of the story. We did encounter German cockroaches on our second and third days. Thankfully, there were only three. Looking around the rest of the hotel where we traveled, the floors were not vacuumed or furniture dusted. The elevator had an odor and not vacuumed. We noticed that the room attendants looked like teenagers, maybe 16-18 year olds. It's no wonder the rooms weren't clean. I remember when I was a teenager, I hated cleaning even if I got paid a weekly allowance. I had other fun things to do. If you or a friend have stayed at this hotel and the conditions were much better, I'm glad for you. But if you haven't, please find other accommodations, even if it costs a little extra.

Recommend w/o reservations!!! The room, staff and food were very good. The location was close to interstate and easy to access. Rooms were clean and maintained. Breakfast tasted good and varied in offerings. The staff were eager to accommodate the needs of guests. I highly recommend this well located inn.

Scammers Beware. This place makes their money on scamming guests out of 100 dollars for imperfections in their rooms. They do a "walk thru" when you check,out but neglect to tell you this when you check in. They charged me 100 dollars for a hole in the ceiling. I'm barely 5 foot tall. There's no way I can reach the ceiling. They are scamming guests. These dirty Indians should be in jail for this scam.