Best Western Plus Arrowhead Hotel

Awesome. Wonderfully helpfull staff. With just a phone call my super late check in was not a problem. Clean, comfortable room. My stay was not particularly long enough to enjoy all of the amenities but, the pool and spa looked inviting. I got my exercise by walking past formidable the gym. Yummy breakfast! Thank you Heather, Remmy, and Tonya for the great stay.

Heather is the worst front desk employee. So I stayed here on a Friday through Sunday upon check-in on Friday the front, Desks lady Heather told me the rules and policies of the hotel no pets no smoking. OK I can do that. No problem I am a diamond member. I am well aware of the rules of this hotel. After bringing in all my items from my car into the room, I didn’t get a call into the room from the front desk and I missed the call and also the front desk called my cell phone and I missed that call and after that I get a door knock at the at the door of the room and it’s Heather and she tells me they will be charged $300 for the dog. Now, when she went to the door, there was no dog in our room. I did not have a pet with me. Fast forward to Sunday when I check out she charge me $300 for a pet and she then tells me that there’s video footage of me bringing a pet in the night before on Saturday night. She would not let me see the footage to verify that it was me and she would not let me speak to a manager or supervisor or the owner of the bank about this matter. She even called the cops on me, and if that point, I had to leave because I did not want to go to jail because the front desk lady wanted to make up a story how I brought a dog in and she felt threatened. Heather is one of the worst Best Western hotel representatives in the customer service business. She was so unprofessional.

Hotel Pros Keep it Clean and Affordable very clean property with hotel professionals on the staff. They respond positively to complaints, The decor is mildy dated, but they keep it clean and maintained, The property has a sparkling kid-friendly pool, plenty of free parking, and a full-service grocery store next door, And the rate I paid was a tremendous value.

Worst Hotel Staff The hotel staff were unable to resolve a simple issue during my stay regarding two reservations I made. They confused the rooms I was staying and charged me an extra night. I recommend you don't stay here. They were not wanting to fix the issue and customer service was terrible.

Nice clean spot in Colton Great clean spacious room in Colton of all places! nice TV and furniture and bed. Pretty nice all around, except the hot water was only warm. Otherwise I will stay again