Fountain Beach Resort

Hotel discriminates. Beware of added charges and rude treatment. This hotel discriminates against people with disabilities, and require certification paperwork for service dogs, which is illegal to request. We are filing charges against the hotel. Juan at the desk is both rude and unprofessional. It is poorly managed and they are reputed for charging extra fees after checkout.

Its really hit or miss Ive stayed at the Fountain 5 or 6 times. This trip we stayed in room 624. First things first, each room is owned by a different individual, so do not base the whole complex from this review and these pictures. As a whole, we love the fountain! The bathroom has a piece of glass that only covers half the tub so you cant pull the door shut to keep the heat in. So you freeze while showering. The shower head has at water savers in it and with the low pressure youre going to be in there a while, freezing. And then of course the water that does bounce off of you soaks the bathroom floor because there is no door to close. The door to the bacony didnt shut all the way and had a large gap that you can see daylight through. The trim also had a gap that was large enough to see daylight through. The "Bathroom sink" had God knows what all over it, corrosion, dried toothpaste, who knows, i took pictures so you can decide. The dirt from whoever stayed in there before was swept in a nice neat pile by the front door and left. The sliding door tracks for the closet looked pretty terrible. The window to the balcony was digusting. I have pictures of it. Also, the door going to the balcony had black liquid that had been dried to it as seen in the pictures. The pool area is open, but ocean side the wall caved in from the hurricane so theres no chair out on that side to lay out on. The swimming pool heater was also broken and the water is really cold. While "No Smoking in the Pool Area" signs are posted, people still do and nobody goes out there to ask them to put them out. Parking is at a premium. It can be difficult to find a spot to park. If you own a pickup truck your parking skills will be tested every time you leave and try to return. The elevators are slow and smell like pot. Idk if someone smoked pot in them everyday that we stayed there, someone sneaks into the elevator shaft to smoke it or what. It smelled like pot. Also, the elevators are slow,both of them. I know they cant add more elevators so theres no real fix to that. Of the 5 or 6 times ive stayed here ive been in 2 rooms that the owners really cared about your experience. The rest have been anywhere from not great to really bad. I feel like The Fountain ought to hold the owners to a certain expectation, but until then, itll be a roll of the dice. Thanks for reading all of this.

Fountain Beach Hotel is in shambles This hotel has been sorely maintained. Hotel staff discourteous and very unprofessional. DO NOT STAY THERE! It was filthy, the room smelled of smoke. And hallway smelled of pot smoke. I was chastised by the continental breakfast attendant for taking 2 Styrofoam cups of coffee back to the room. Was told that the hotel doesn't allow it because if I spill it she will have to clean it up. Peeling paint on the ceiling. Water damage above the window, rusting closet door tracks. And, the most ridiculously small toilet possible.

Great Stay I was very impressed with the individual room décor and the comfort of the furniture. The bathroom was way too small but the rest of the king studio room and the balcony were perfect. The staff was super friendly and helpful. I loved having the Tiki Bar and plenty of restaurants nearby.

Moms Birthday Weekend We stayed here days after hurricane Ian,They were booked and so nice,rooms have been updated beachy vibe,fridge,coffey pot and microwave.Natale was so helpful and personable at front desk.They were able to get pool up and running by saturday due to debris from storm,restaroant is great and lots of chocies and full bar.I cannot wait to stay there again,the suites are very large and nice.