Comfort Suites Dover University Area

Terrible from beginning to end I usually don’t take the time to write a review but our stay at the Comfort Suites Dover was so bad I couldn’t fly home without leaving one. From check in to check out our experience was awful. Even though we booked our room directly from the hotel we were charged more at checkin than our previously confirmed room price. We requested an extra key and were told that the hotel was full so we couldn’t have one. We had to practically beg for a couple more towels and a blanket for the pull out bed. The hallways were smelly, the shower was dirty and there was a large hole in the floor, covered by carpet, near one of the beds. The drawers of one of the bureaus wouldn’t stay closed so that if you remembered you could walk around it but if not you banged your shins. There were several pieces of scotch tape that failed in their quest to keep it closed. During our first night-3:00am, A large group was checking in, speaking loudly with playfully screaming children. Sleeping on the third floor we were awakened and remained awake during the 20 minutes it took to check them in. Apparently the staff did not feel the need to ask them to turn down their volume. We attempted to call the front desk to request this but were unable to reach them. In addition, during 90 degree weather our AC went in and out during the night. On our last day, we left and then returned to the hotel and 9:30am to find that they had already turned our keys to our room off (Check out time 11:00am.) We were to go ask the housekeeper to let us in. As frequent travelers we often overlook some of these things if the staff are kind and helpful. This was not the case. To add insult to injury, the entire staff, although not outright rude, were not friendly in the least. For all of this, we paid just under $300 per night.

Great staff & clean rooms A great place with great staff!! The staff was very helpful & friendly the rooms were clean & the location was awesome & so close to the track! I was nervous from the previous reviews but our experience was nothing but great, all 13 rooms!! Thank you!

Beware of over charges!!! As a premiere diamond club member for Choice hotels, who has spent over 10,000 on rooms in this hotel over the past year I would expect to have some service but no. I made a reservation for 5 rooms on Monday 11/20 and was charged for 9 rooms. I called the office over 7 times. Each time I was told to call back to speak to GM, each time he or she was not there. I was also told he would call me several times. After 3 weeks I must now dispute the charges. Big mistake!!! As I said 10k this year and about the same or more over the last 3 years. I will now never get rooms here again. Be aware that you may be charged more that you expect when coming here.

Comfortable and friendly Very nice place. Spent 1 night on our trip going north, it was clean and comfortable. Very close to Ballys Casino, Bob Evans restaurant next door great for breakfast. We would definitely do it again!

Good value! A nice value for travelers, free breakfast, clean modern decor, nice bathroom. Very nice bedding! Comfortable room overall. Excellent location. Free parking. Nice staff. Safe area. Rooms have thick walls for quiet sleep.