Hampton Inn Dubuque

Great customer service! Hampton Inn did not disappoint and Jojo went above and beyond to take care of me and get me an upgrade!! They had a good variety of breakfast and the hotel was nice and quiet at night. Hilton goes the extra mile to take care of their members!! Thank you!

A Restful and Enjoyable Stay My wife and I are over from Scotland visiting our daughter and we all stayed here while visiting Galena. The hotel is in a convenient location for shops and restaurants and for travelling to Galena. It is well maintained and quiet with a nice pool, hot tub and fitness room. Special mention must be made of Tanisha who was always helpful and set up and serviced our King Suite in a very customer focused manner and, importantly, always with a smile on her face. She is definitely an asset to both the hotel and Hilton.

Horrible Management I have stayed at this hotel many times and am a Hilton Honors member. I had something come up at work and called to cancel my reservation and they would not refund my money because I had prepaid. Will never stay here again. What horrible treatment for a faithful customer.

Kind of a let down I really wanted to love this place. Our suite was large, roomy, and clean. Beds were comfy and soft. Nice shampoo/conditioner/hand soap/lotion. Then the small things became annoying. No extra bedding in the room for sofa bed. It’s a suite! Keep enough bedding in the room for each bed. Had to call guest services (and go down to get it ourselves after a late checkin). In the morning, needed to replace the TP. Looked all over and no extra rolls found in the room. Had to call guest services and wait. Got in the shower and guess what? No shampoo (the shampoo/conditioner/body wash are a-fixed to the wall). Had to call guest services and wait. Again, none of this is a big deal, but a little annoying and inconvenient. Then went down to breakfast an hour before it ended. Things got worse. Only one employee working the kitchen and the poor guy was overwhelmed. They were out of eggs, bacon, potatoes, waffle mix, juice. Even worse? Coffee was out. All four coffee dispensers were empty. So many unhappy hotel guests. The poor worker said that he had made all the food and that just not enough was ordered ahead of time. They need to get the guy some help on the weekends. Plan ahead. They knew how many people were staying in the hotel this weekend. Again, nothing to ruin our stay, but just enough irritation to make us not want to stay here again.

Good location Nice Hampton Inn. You always know what to expect, but this was a good one. Friendly staff, good location, great breakfast. Good fitness center