Holiday Inn Express Hotel & Suites Dubuque by IHG

Dubuque, Iowa United States of America

Holiday Inn Express Hotel & Suites Dubuque by IHG
4
Availability
Jesse E
1 year ago
You don't have TOILET PAPER? Appear to be some management and personnel issues that need to be addressed. Pros: the room itself was very nice. Really liked the separate coffee area with it's own sink. Decent, large breakfast area with a good choice. Cons: Got to the room and went down to the desk to get some toilet paper. There was no extra roll in the room. The one on the holder was low. After waiting awhile for the toilet paper to be delivered, we were told there is none in the hotel. AND, this was the second time they had run out completely. The hotel was full due to a high school swim meet. (Saturday) So Sunday morning the water was lukewarm at best. (Better on Monday when there were fewer people in the hotel.)

Amenities

Pool - Indoor
Parking - Free
Internet - Wi-Fi - Free

Property LocationLocated in Dubuque, Holiday Inn Express Hotel & Suites Dubuque by IHG is within a 15-minute walk of Asbury Plaza and Usha Park. This hotel is 1.1 mi (1.7 km) from Asbury Park and 1.1 mi (1.7 km) from Asbury City Hall.

RoomsMake yourself at home in one of the 87 air-conditioned rooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.

AmenitiesTake advantage of recreation opportunities including an indoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, tour/ticket assistance, and a banquet hall.

DiningA complimentary continental breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Business, Other AmenitiesFeatured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
Jesse E
You don't have TOILET PAPER? Appear to be some management and personnel issues that need to be addressed. Pros: the room itself was very nice. Really liked the separate coffee area with it's own sink. Decent, large breakfast area with a good choice. Cons: Got to the room and went down to the desk to get some toilet paper. There was no extra roll in the room. The one on the holder was low. After waiting awhile for the toilet paper to be delivered, we were told there is none in the hotel. AND, this was the second time they had run out completely. The hotel was full due to a high school swim meet. (Saturday) So Sunday morning the water was lukewarm at best. (Better on Monday when there were fewer people in the hotel.)
ElizbethV_13
Hotel needs help- baseball parents are interesting. Plus- 1) water pressure was great 2) breakfast was great 3) loved the suites available- perfect for larger families Bad 1) Room was not clean upon entering. Staff did change sheets at our request, but not great to have crumbs in your bed. 2) pull out couch bed is falling apart - literally. 3) 2 towels in the bathroom and pool area was out of towels 4) everything in this hotel is out dated. 5) black mold!? in bathroom- just overall in desperate need of refurbishment Ugly 1) Parents who let their kids run wild around the hotel while they get drunk in the common area. Yeah - I’m 100% judging you. The staff are not your babysitters. The kids were abusing nearly everything they could get their hands on (soap in the pool area, hot chocolate, phones in the hallway etc.) . I’d probably be open to give the place another chance- but with patrons like this, I’ll never be back.
Chris B
To the owner - Time for an overhaul. We’re here for a baseball tournament and it’s clear that this hotel makes bank on the amount of families that come into town strictly for baseball. Rooms are grossly overpriced for baseball season. It’s a subpar, insanely outdated hotel but has a pool for the kids to play in. Breakfast is OK and happy it’s included. Staff is very nice. My BIGGEST gripe is the need to keep your key cards away from a wallet w a magnet or your phone because they haven’t upgraded their technology and 20 years so you’ll be at the front desk several times a day to get your cards redone.
kd P
Disgusted in Dubuque. My family has stayed in this hotel ten or more times going back to 2014, even used the facilities for our daughter’s wedding and so it has been very disappointing to watch the hotel fall into it’s current state. This last visit, it will definitely be my last visit, was unacceptable: the room was not clean, we had to iron our clothes without an ironing board. The shower curtain was missing something on the mounting hardware that made the rod not level so the curtain ( which needed replacing) unable to close properly and the soap dispenser was clearly broken so shampoo was the body wash of the day. The room darkening blinds have many holes in them and the shears looked like they had been dragged through the mud. The elevator, hallways and carpets are disgustingly dirty and needed replacing long ago. I did express my issues with the desk and I was told the owner’s do not want do any upgrades or repairs Please save your money and choose another venue.
TammaLammaDingDong
Don’t Even Think About It! __ Keep Looking!!!!!! This place is truly a dump. It’s more rundown than any hotel I’ve been in for years. I took one look at my room and hightailed it right outta there. It’s gross. Stains on the carpet. Drawers won’t close in the dresser and nightstand. The chair is probably host to multiple different diseases. The front desk girl was a JOY! She was friendly and helpful but not even she could salvage this Motel 6 or Econolodge experience. Come to think of it, IHG should sell this to a motel chain. It’s beyond salvation.

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