Clarion Hotel Conference Center on Lake Erie

Came for the Eclipse Average hotel. We did not get the room we had booked (no longer available). They did apologize and gave us a small credit but someone should have called me to inform me that room type was no longer available. Then I could have booked a different room type with a view, No view with the room they put us in. The hotel is directly on the lake so that is the biggest pro. Breakfast was nothing special and coffee is terrible. Thank God there is a Tim Horton donut shop less than a 2 minute walk….which is what we did each morning. The mixed drinks in the bar are terrible. They make up the drink mix and just add the liquor….way too sweet. For the most part some staff were friendly, others not so much. Not much to do around there but we really came to see the eclipse. No need to go back here.

Front desk clerk - Steve was the best Great location and, an awesome view of Lake Erie We had a tough experience, a broken TV, a weird smell, and a flood. We are in our third room in 2 days... I commend Steven Kochelmeyer for his kindness and willingness to help us in every way. He was willing to try to find an air freshener to come twice to fix the TV. Checked on our third room to ensure everything was working, He made an almost disastrous vacation very pleasant. We so appreciate his service ethic. Amanda helped with the flood, but 7 hours later no one had cleaned our first flooded room. If it wasn't for Steven, I would have given only two stars.

Unhealthy At Any Price This place is dirty despite a lovely lobby. Rooms smell from a foul odor. Tv doesn’t work. Ice machines broken. Rat traps outside lobbies. Front desk staff on Sunday evening is Horrible. SAFETY OF HOTEL IS A CONCERN . THEY TRY TO STEAL YOUR MONEY IF YOU PAY THROUGH 3rd party booking service and charge you again! NOT A PLACE TO STAY AT ANY PRICE.

Not Recommended At All I was so disappointed in this hotel, I expected a great experience because it was right on Lake Erie, the price of $242.50 for one night etc. My room was dirty, with a window that wouldn't shut properly. Spiders in the room, in their webs by the window. Stains on the carpet and it was dirty. The bathroom mirror had what looked like hot chocolate thrown on it but was actually where the mirror plate was rubbing off. Numerous broken parts of the mirror The hallway where the steps go outside was filthy. When we first arrived in our room we could not get the tv to work. Finally a front desk person came down and fixed it. After this person fixed the tv, I told here about everything in the room and told her that I was not happy with our room. I also showed her the pamphlet that is in your room that if you are not happy to let the front desk know and they would do everything they can do make it right. After I showed her that, she said okay and turned to walk away. I said wait a minute. What are you going to do about it? She then tells me that I can call the manager and she can't do anything about it. This is terrible customer service by the way. I told her that she needs to tell the manager to call me. And then she left. I didn't receive a phone call for over an hour. And all the manager told me is that she understood and would pass my complaints on. Well, another customer service failure. If the rooms were under $100, I might say it was worth it. But not $242.50 a night. I will never stay here again nor will I recommend it. The only thing I can say that was good was the breakfast.

Rooms were disgusting Our room was infested w spiders. Several, they vacuumed and they were still crawling up the walls and ceiling. Beyond that the room was old, rust in bathroom, musty wall in poor shape. They moved us- no spiders but a very strong mold smell- we kept to door cracked open for fresh air. We both had headaches and coughs only when in room. The owner should be embarrassed. 2 nights $429??? Neve again