Holiday Inn Express and Suites Fairmont by IHG

Stay here frequently I've stayed at this hotel often and it has been great. Be aware however they are doing major lobby construction and have a notice up the pool, gym, vending, laundry, etc. is closed. I was told construction would be ongoing for a month longer but not certain when amenities would be open again. Staff always friendly and rooms ways clean. Eat at DJ's Diner right down the road as they are fabulous!

Very nice with a few minor complaints This was overall a very nice place to stay. Our room 305 was very clean with nice furnishings. The two queen beds each had four pillows and the mattresses were comfortable. There is a flat screen TV about 48” on the wall. They use Dish Network. They have a guide for about 45 channels but there are four channels listed which do not come on the screen when you tune in. Plenty of sports channels and two HBO channels. No Hallmark. The room has a closet with hangers and ironing board behind a door on the side. A small safe is on the floor of the closet. There is the typical refrigerator and coffeemaker in the room. The bathroom was clean. A hair dryer is in a bag hanging on the back of the door. The light for the bathroom goes all the way around the wall over the sink. It’s a little blinding. A not-so-bright setting would be nice. The shower water pressure is weak also. Even on the smallest stream it is not strong. There is a nice place on which to rest two suitcases which was helpful. Also a good table and chair my wife used to put on makeup. We had a decent view facing the mountains. The included free breakfast had most of what anyone might want. The juices were good, coffee, muffins and cinnamon buns, eggs, bacon, turkey sausage, biscuits and sausage gravy, bread for toast, cereals, pancakes from a machine. The front desk clerk was very nice. The maid service replaced our towels each day. The room thermostat, though digital, seemed old-fashioned. I think they should replace them with ones that the settings light up on. Hard to change it at night unless you turn on a bright light. If we go back we would stay here again. The prices were increased a lot due to it being homecoming weekend for WVU with the game scheduled Saturday afternoon.

Places Nearby are Nicer. BEWARE! My wife and I accidentally booked two different hotels last minute for a visit to our grandchildren. When we realized our mistake later that day, we called the hotel but they insisted on charging for the first night even though it was in advance and they were not full. Hotels.com helped by sending an email asking for relief on our behalf the same day, but no use. We asked for the manager, but the clerk said that they were not there. We left a message for the manager to call us back but they never did. I have been a member of the IHG awards program for years. This hotel did nothing to help me or keep my business. There are plenty of other hotels around this exit that DO care about loyal customers. Stay away from this one! After this negative experience, I doubt that we will ever stay in any IHG or Holiday Inn Express hotel again.

Clean Positives: - Very quiet - Fast and smooth check-in Negatives: - Paid a premium for my preferred room type but the hotel did not honor that. They listed my preferred room type and marked available and sold it to me. When I showed up at check-in, they automatically downgraded me to a different room type. Felt screwed by paying more and did not get what's promised to me. - the landline in the room did not work - Check out staff, Warren, did not dress properly with his pants zip half-opened, provided instant feedback, there was another staff there, she seemed to be another front desk staff or housekeeping. They both did my check out. Warren later explained that it's broken, and he needed to saw it. I shared how this could come cross inappropriately.

Our stay in Fairmont, WV This hotel was great. Everything was so clean. The bed was super comfy. Our room was very clean. The breakfast buffet was very good. We would stay here again. The front desk staff was very good. The shower was good. We had no issues at all. Definitely would stay here again.