Great Wolf Lodge New England

poor service desk family was already staying so I booked a day pass. First it is the price then a surprise ( illegal in Mass)junk fee of facilities use-- 9.99. Then surprise parking fee of 19.99-- what a rip off !!! There is no other way to get there other than by car!!! Very surly woman at desk said-- take train and walk across the highway-- 4 lanes of highway-- really !! Timber lodge check in not open ( after 10) Main desk waited in line 45 minutes for pass. Inexcusable wait. Line grew after. Others complained after me their wait was over 90 minutes to correct billing errors. 3 were working the desk to start-- 1 said my break time and got up and left leaving the line to snake out the door.

Great place with rip off on parking Great place. Kids had a ball. Great value but I object to the added parking fee of $19.99. Total rip off. They never charged before and nothing changed with the parking lot.

Adult disappointment This was our first time visiting and we will not be returning. We knew before going how expensive the food was , and basically planned on endless Dunkin ( available at the hotel), and door dash . Charging $20 for a buffet breakfast is pricey enough but charging 5 yr olds the same price? Extortion!! The room was in desperate need of updating - I have pictures to show the air filter that looks like it hadn’t been changed for decades, water spots on ceiling , refrigerator that broke overnight , cracked sink and a room that didn’t get cleaned properly. We had to actually call down to have it done. Everything is extra money so be prepared. The elevators were very small and very slow. The water park was big , however some sections like the lazy river was tiny as well as the hot tub. Very crowded. I will say my grand children had a ball in the wave pool and kids sections. The lifeguards did a fantastic job of monitoring everyone. The staff was also very friendly . Take advantage of the free activities in the lobby, and get the arcade passes . Your best bet. This was expensive and for us adults disappointing. Once around for this family.

Unsatisfied customer Currently standing in the lobby waiting on my room to be ready. Its currently 5:44 I checked in at 5:25 and check in was at 4pm. I'm already not pleased and my trip is off to a bad start. I was told it would be a few minutes yet here I am 20 minutes later still waiting.

So much fun Super fun for kids and adults. My kids were so worn out that they passed out at 8pm lol Magiquest had them running all over and rides were great