Holiday Inn Express & Suites Flowood by IHG

Nice Hotel, rude staff Overall, nice hotel. Breakfast was excellent. I booked 2 nights through separate reservations and informed the clerk when I checked in. She said "no problem, we will keep you in your same room." The next day when we returned from our outing, the keys didn't work. I went to the front desk and the older African American lady said "of course they don't work, you were supposed to check out, then check back in" in a very demeaning manner. I told her that the lady that checked me in didn't say we had to check out and check back in, but she acted like I had done something wrong. I told her that if I would have been asked to do this, I certainly would have, but that you can't expect guest to just know this kind of thing.

Poor Customer Service + Dirty Room Booked ahead while on the road to stay at this particular Holiday Inn in Flowood. After a week of traveling and staying at numerous hotels along the way, this was our final lodgings for the week. Having not stayed at a Holiday Inn in the past, although I have considered them, I was looking forward to my stay. The parking lot was packed with no room to park in the large expansive parking lot in the front, even though it wasn't too late into the evening (7pm). We go in to check-in and wait to be acknowledged by the woman at the front desk. She is diligently arranging room cards at the counter, so I wait. In the lobby, there is a young child playing who the woman at the front desk gets and takes to a back room in the front office area. Pleasantries were lacking. No welcome. No hello. Just a "Are you checking in?" We go through the process of checking in as she leaves to go check on the young child she had ushered to the back. With our keys in hand we leave the desk and head to our room. First floor, room #110. Nice and quiet in the hallway, the room looks nice and inviting. We pull our luggage into the room when my husband pulls out the desk chair and finds someone else's clothing (we thought it was underwear initially). We look at it and immediately begin wondering how clean is this room. Knowing that every review I read when there is a problem, the question is, did you tell someone. In this case, I took a picture and immediately returned to the front desk. There was no one was at the counter except for the two women at the front desk. Neither acknowledged my presence, so I had to go in and let them know that there was clothing in my room from a previous guest, showing them the picture on my phone. Neither bothered to look at the phone and just pretty much said, "Okay." Honestly, to be so dismissive towards me regarding a potentially dirty room left me shaking. It wasn't until I was walking away and told them, I just needed to let someone know about it, so that when I wrote my review I could say that they were informed. Only at that point did they ask me my room number and then "Sorry". Return to the room. Now we are curious how clean the room really is. Two queens in the room. One bed we pull the bed covers down to discover a piece of hair and the impression of a body. Nope to that one. The other queen looked untouched, so we chose that bed. Did I return to the front desk? No. Why should I? They obviously didn't care. Breakfast the next morning was supposed to start at 6am, but it wasn't until close to 7am that breakfast was ready for the guests. My husband turned in the key and said the morning woman had the same customer skills as the women the night before, none. She didn't acknowledge him, ask how his stay was, just continued to work on whatever it was she had in front of her. The good part about the stay? The bed was comfortable, our hallway was quiet, and we slept well. Parking: Apparently the restaurant adjacent to the hotel Table 100 has their patrons take over the parking lot at the Holiday Inn. By the next morning the entire front parking lot was pretty much empty. Based on our experience at the Holiday Inn in Flowood-Jackson, we are unlikely to ever return to a Holiday Inn. We pay for a good stay and that includes customer service and making you feel welcome.

Pleasant hotel near Jackson Airport I chose this hotel based on its Trip Advisor rating. I was not disappointed. It was clean and quiet. The breakfast area was large with generous seating (although the breakfast itself was pretty ordinary). There is also a covered area outside (next to the pool) where you can sit and relax. For me, a bonus was finding a very nice restaurant (Table 100) adjacent to the hotel - a short walk across the parking lot.

Bad Customer Service from the Manager The room was nice and one of the four people I interacted with at the front desk was very helpful and kind. While entering the elevator to go eat I accidentally dropped my car keys which contained between 6-10 keys on the key rings. The keys fell down the elevator shaft. I went to the front desk and was informed that they would have to call the elevator repair people to retrieve them and I would be responsible for the charge. They called to find out an estimate of the charge, which turned out to be over $1400 or I could wait until they serviced the elevator again. Luckily I was there for a conference and live less than 2 hours away and my husband could bring my spare key. The front desk informed me that they would find out when the elevator was scheduled to be serviced again so I could come pick up my keys, just to check at the front desk the next day. When I checked the next day, the manager said he didn’t know when the elevator would be serviced and refused to even come out of his office and speak with me. I will be calling frequently to check and see if the elevators have been serviced and will not be staying there again.

Extremely clean, convenient, and courteous Our rooms were updated and immaculate. The front desk and breakfast attendant were courteous and eager to help! They even opened breakfast early to accommodate those of us leaving early for the ballpark. 20 minutes from our tournament location and well worth the drive. Very nice restaurant Table 100 across the parking lot.