Holiday Inn Express Hotel & Suites Fort Myers East - The Forum by IHG

Disappointing stay Plumbing needs updating (toilet runs), loud guest late at night on at least 2 floors, but servicing the room was the biggest issue: bed unmade (spread simply pulled to cover it up), plastic glasses not replaced, and coffee maker unserviced. Thin postage size bath towels.

We’d Go There Again I read reviews of this property before going and wondered if I was going to a hell hole or a nice place. Thankfully we ended up at a very nice place. We were warmly welcomed by Mateo at the front desk who recognized our membership status and gave us clear directions to our room. Our room (410) was bright and clean and looked as if it had been refurbished in the not too distant past. The air conditioner worked well and was about as quiet as an air conditioner of its type could be. All the lights and outlets worked well, too. Breakfast was a typical Holiday Inn Express breakfast. The cinnamon rolls were in a warming tray, there was a toaster that worked well for my bagel, and the eggs, bacon and biscuits looked fresh (though I did not try them). The breakfast room was scheduled to close at 9. The woman in charge went out and looked up and down the halls at 9:05 then turned to the room to announce a last call for the breakfast. She did her best not to cut anyone off too soon. Checkout was easy and friendly. Why not a 5-star? The “suite” was one room with a 30” divider between the sofa and the bed. The sofa had no throw pillows, which were sorely needed due to its depth. So we resorted to using bed pillows. The sofa was just “there.” No tv to watch (it could be seen only while lying in bed). There was one bath towel per person. That was 2 towels short for our needs, which aren’t out of the ordinary. We were given extras when we asked. But we shouldn’t have had to ask. The Keurig-style coffee pot was tucked under the microwave. That made it impossible to open it to pour water into it. And why are hotels not putting at least plastic cups in bathrooms for use when brushing teeth? OK. Not much of this is different than in most Holiday Inn Expresses. But this one could have had 5 stars if it could have broken out of the mold. But I’d return here again if I had to make another trip to Fort Myers.

Don't do it. Do not stay here. While staff is friendly, service is not consistent. Rooms are musty and bath tubs are disgusting. Did not feel safe. Not worth the money. Towels are thread worn . Our room had several lights without lampshades. I had late checkout and when housekeeping asked when I was leaving, she made a face and shook her head at me!

Great place Great experience from check in to check out. You can tell they value their customers there. Had such a great trip and staying there was amazing! We were able to check in early even though we understand if we couldn’t.

Nice hotel in great area. This is a nice hotel in a great location. The room was clean, great water pressure in the shower, and descent breakfast. Staff and management were very helpful in accommodating a special request for work purposes. The a/c in the room was A+! And the staff was very friendly. Two suggestions though: The cinnamon rolls should be served warm instead of cold, and the new pillows, the ones I call magic disappearing pillows need to go. You barely touch them and they go flat, even the firm ones. Otherwise, very nice. Thank you to the staff. They made this stay work out for us.