Comfort Inn & Suites Redwood Country

A quiet place to stay This place is clean and the people are very nice,we stayed there for 3 nights.There’s a nice breakfast included with the stay. It’s close to the main highway and has easy access to local restaurants a few miles away,there’s a restaurant close by,but we didn’t eat there.

Buyer beware. You won’t get what’s advertised and it’s “Too bad”. We were on vacation for my husband's 50th birthday with our four children along the coast of California. One of our stops was at the Comfort Inn Redwood Country - Fortuna. We chose the hotel as it had a swimming pool and hot tub for our children and booked a large suite with a king and 2 queens that offered free cancellation until 16:00 the day before arrival. When we arrived in the late afternoon my husband checked in, his credit card processed, and as he was handed the room key, he was told the pool was not working. There were two men who appeared to be with maintenance and they were overheard making a joke that he’d fix the pool when he got around to it. My husband replied to the front desk clerk that it was really unfortunate as the kids had been waiting all day for the pool. When he returned to the car and relayed the information to the family, the kids were understandably upset. We went back into the lobby to ask to check out as we really needed a place with a pool. They said we could leave but we would be charged the full rate for the room. Even though we hadn’t even stepped into the room, it was past their cancellation deadline. When I asked to speak to the manager the maintenance guy came over! Apparently they are one and the same at this property. He had no compassion and came across smug and righteous as he said there were no refunds because my husband was told at check in about the pool. So “too bad”. His words. I begged him to reconsider and he offered a discount of 50%. That wasn’t good enough for us…they weren’t delivering what we had purchased…a pool! We hadn’t even stepped into the room, their website was still advertising a pool (incredibly as I write this two weeks later, their website still doesn’t reflect the out of service pool), and we were never informed of the pool being out of service before the cancellation deadline. We left with a van full of upset kids and a feeling we’d been robbed. We contacted Choice Hotels that night to ask for them to reverse the hold on the credit card. After hearing our story they said they would and it would take place within 30 days. They also offered us a Disney World stay at one of their resorts (one of those things you have to go and listen to their time share presentation) so my husband purchased it for $299 that night. We thought everything was fine, and felt good about the hotel chain we were loyal to and my husband used for work. But a week later, the charge finalized on the credit card. When my husband called Choice back to let them know it was no longer a hold but an actual charge, they informed us they had decided to side with the manager and not refund our $190. Needless to say my husband cancelled the Disney World thing right away and we will be switching hotel brands going forward. This whole thing was incredibly poor customer service. It makes me sick to think they are stealing from families who work hard to give their families a nice vacation. Be careful if you book here. You might not get what is advertised and there’s no refunds after their cancellation deadline, period. It makes me wonder, do they even need to provide a bed? According to their logic, if it’s after their cancellation deadline and you check in, if the bed was missing when you opened the hotel room door you’d be out of luck. Too bad. They still wouldn’t give you your money back!!!

Good Experience Staff (Kiki) was great. Room was spacious and comfortable. Very well kept hotel. Bed was comfortable, an assortment of pillows, USB chargers. Hotel was quiet and had a great selection for breakfast.

Easy location Had a 2 bedroom suite and very much enjoyed it. Great clean stop coming from the redwoods and ready to start pacific coast highway. Used the guest laundry, which was 3.75 a load. Laundry was not busy at all.

Poor customer service Our first night was fine. We arrived very late and the check-in agent was excellent. Day 2 our daughter's key would not work and the agent at the desk was very rude to her and would not provide her with a replacement. I spoke with him to provide confirmation that she was a guest there and he hung up on me. I asked for the manager and was told, "he was very busy." I left a message for the Manager David Cisco and never received a return call. Our key's had to be rekeyed 5 times during our stay. I asked another agent at the desk for the manager's contact of if I could leave him a voicemail and was told no. She then told me that she was aware from the agent in the am that I was going to file a complaint and that the was upset about it. The staff never wore masks and when questioned why they didn't (despite the mask being around their necks) I was told it was not required for them. I would not recommend this hotel especially if the Manager doesn't have time to address concerns with customer service. Our room was dirty, i.e. lamp had food on it and the toilet had urine around the bottom. No breakfast available due to COVID, but advertised in the price that it was included.