Quality Inn

Not coming back Not a very comfortable room. Noisy and near the highway. The refrigerator had an annoying hum that wouldn't stop until I unplugged it. Worst of all I received a call on the room phone from someone saying he was the hotel assistant manager telling me I didn't register properly, so I got dressed and went down to the front desk. The night agent looked at me like I was crazy which made me think it was a scam to get me out of my room so the caller could rob me of my computer and car keys. Turns out it was a phone prank but that doesn't happen in decent hotels.

Good stay The room we stayed in was great. The breakfast was okay. The customer service was wonderful the entire time that we were there. The location was spectacular in the Franklin area. We had a great experience.

Average in every aspect This hotel is average. From the breakfasts to the towels to the rooms, it's not bad but it's not good. They won't replace your soaps unless you go to the front desk and ask for them. It's a "corporate policy" posted on a 20th generation smudged 8X11 sheet of copy paper. However, you're not going to pay a lot, just don't expect quality.

Bait and Switch When I reserved this hotel on the Choice Hotels website, I reserved a room with a Comfort Inn. When I arrived, I discovered the hotel had been rebranded as a Quality Inn. If I had realized that at the time of booking, I would not have reserved the room with this hotel and would have stayed across the street at the Hampton Inn. The Hampton Inn was a little more expensive, but it would have been a much nicer hotel. Upon arrival, it was clear why this hotel had been downgraded and rebranded as a Quality Inn. Maintenance on the property was severely lacking. There were holes in the closet door, holes in the wall around the light switch in the bathroom, and missing baseboard tile at the hotel entrance. The room had a musty smell to it. When housekeeping came, they took the dirty towels, but did not leave clean ones. When we asked at the front desk for replacement towels, the front desk clerk had to steal a set of towels from another guest room. A Comfort Inn is generally a 3-star hotel, while a Quality Inn is a 1- to 2-star hotel.

Guys Only Road Trip One night stay at this location after a day of driving curvy roads in sports cars. Bed was comfortable, cleanliness was maybe average. Linens and bathroom were clean enough. Furniture looks like it should be replaced. Cobwebs here and there. It will keep the weather off your head and the heat works so there’s that. Your wife probably won’t like it.