Comfort Inn & Suites Fuquay Varina

very comfy beds Stayed here for several days while visiting family and its located close to many business'. This hotel is under renovation as we were told but I never saw any workers or building equipment at anytime or anyone hauling anything in or out. In any event, check in was easy tho it was very early morning when we arrived but we got a poor room. everything looked fine but was cold inside and turned up the warm air..mistake..the air conditioner fan unit started out chugging and then quiet and then just got loud on and off. we slept terrible. didn't matter even off and it shuttered for some reason. I switched rooms early the next day from a very nice front desk lady who gave us a room actually right next door and it was like night vs day. very comfy beds, plenty of towels, the air conditioner unit WORKED right and was quiet, good water pressure. Staff here is very cordial and accommodating. they keep the lobby area very clean and offer coffee but its not kept hot around the clock as other corporate hotels offer. housekeeping staff can be seen daily. the breakfast room has a good variety of food items daily for all ages and plenty of tables . grounds seem to be in fair condition and shrubs have been cared for. There was a pool at one time and now it's basically the eyesore on the property. Mgmt should fix it or fill it in and make some kind of courtyard for guests to enjoy the outside on beautiful nights since they have nothing now for guests like, outside chairs or even a bench out front. we saw many people congregate in the parking lot instead so it sure would benefit and enhance the hotel and show a commitment to more even comfort for the guests with some sort of outside seating on beautiful evenings. would stay here again.

Staff great, room not so much The hotel is undergoing room renovations so half of the hotel rooms are unavailable. We were not in a renovated room but happy to know it will be renovated in the future, because it desperately needs updating. Staff at this hotel are excellent. Went above and beyond to try to make us comfortable. However the condition of the room was subpar. Outlets not working, tired furniture and a couch that had very questionable stains all over. We put down towels to sit on it. Breakfast was plentiful with lots of choices. Would stay again once the renovations are complete. Good location near lots of restaurants. Try Garibaldi's!

What a disaster! I don't even know where to begin so I'll start with the (tiny bit of) positive there was. Three of the front desk staff (Orlando, Ronda and another woman whose name I didn't catch) were charming, pleasant and went out of their way to help us. Sounds good, right? But, That. Was. It. We arrived with our guaranteed Hotels.com reservations for two rooms. The front desk assistant told us there was only one room in the computer. That seemed to be the extent of the help she was willing to give us. She was whiny, surly and accused me of "disrespecting her" when I showed her my confirmation letter for the two rooms. I asked to speak to a manager and she responded that there wasn't one there and one would not be coming. I was persistent and assertive but always pleasant (as the bystanders can attest) and finally she called a co-worker who was driving in her car and helped her to find us a second room. But only one night and we needed it for four. Ronda, the co-worker assured us that she would follow up and make sure we had accommodations for all 4 nights. It turns out this front desk assistant was new and I am sure she was anxious, but that is not excuse for how rude and unhelpful she was. If she had explained that to us, I would have been more sympathetic. I have had many customer-facing jobs and been a newbie; you still work with the customer to help them and show sympathy. She did none of that. Beyond this, our room was sub-standard. There was mold on the bathroom vent, chips out of the enamel in the shower/tub, water stains on the ceiling and wall of the room, towels that were hanging were removed but not replaced by the housekeeping staff (3 of the 4 days we were there, we were missing either a hand towel or bath towel). The included breakfast was meh. We will never stay at a Comfort Inn again.

Beware This is a dishonest hotel. I made an advance payment reservation several months ago I later cancelled the reservation several weeks before the free cancellation date. I have called the hotel and the corporate office twice. I still have not received my refund. Now I have resorted to disputing the charge with the bank. I have been a Choice Hotel member for several years, but now I will rethink doing any further business with them.

It is okay for a night on the road. It is in a good location. The receptionist at night and another during the day were friendly. Coffee, hot chocolate, water was always available. The breakfast was hot and tasty. It is an older hotel and was clean. The bathrooms have been updated but the rooms need more updates. The curtains were in threads, the air condition had cool air but seem not to remove the moisture. Several mentioned the pool and it was not working or the chairs even spread out.