Hilton Garden Inn Gainesville

One of the best Hilton properties ever! We had stayed here before and thought everything was five star. Greeted by Sanchez N, personality plus. They have a wonderful bar and restaurant that is open in the evening. Raine is the bartender or should I say a mixologist and makes a good Old Fashion. We had already eaten and did sample the Asian Dumplings. Wish we had known about the food option but the menu looked good. We did have a cook to order breakfast which included a fantastic ham and cheese omelette. Every employee was friendly and greeted you with a smile. We can hardly wait to return. The room was very nice and quiet. Thanks for a wonderful visit.

Overcharged for undisclosed pet deposit without notice When Hurricane Milton was coming right at us my husband and I evacuated to Gainesville FL. I called numerous hotels and since many travellers were also evacuating it was difficult. At one point I ended up with Booking.com who said there was room at the Hilton Garden Inn. I specifically asked whether pets were permitted and they confirmed prior to making the reservation. I was quoted $143.84 and received a confirmation. when we arrived at the Inn, the man at the desk at first said he did not show a reservation, but I provided evidence of my booking. I had my dog with me when I checked in. I asked whether I could receive Hilton Honors points and he said no because it was through a 3rd party booking. He took my credit card. The next morning he advised us that breakfast was not included in the rate. When I received my credit card bill the charge was $229.51. I called the inn to complain and was first asked to send my booking com confirmation, which I did. No response. Called back, no joy, called back and asked for a manager- they stated there was no manager on site, called back, at which point I was asked if I had a pet with me. I responded that I did, and she said there was a $75 pet deposit (which they apparently also charge tax on ). I advised that I was never advised there was a pet deposit and was told it was on their website. I advised I never saw their website as this was an emergency evacuation and that booking had confirmed pets were allowed and no mention of a pet deposit when I checked in and showed my confirmation. Further, Governor DeSantis had asked hotels to 1) allow pets, and 2) waive fees for pets during the evacuation as many people had pets and he did not want to risk them staying in place. I then asked for managers name and email. Was given Chelsea Stevens and sent her a long email with copies of my confirmation. No response whatsoever, called back and asked for Chelsea- they said she was not on site. After 3 other calls and promises that they would consider a refund and I would receive an email I was told that there would not be a refund. 1) It was never disclosed there was a pet deposit even when I had my pet with me when I checked in (and my pet was a perfect guest, had her own bed, made no mess whatsover nor any noise) 2) Total lack of response from the hotel or its manager. in response to my inquiries. 3) Bad public relations I will never consider staying there again.

Super friendly hotel I stayed here for almost 3 weeks as I was in Gainesville for work trip. All of the hotel staff were super friendly and welcoming. Special mention to the servers in the restaurant who were so chatty and friendly! The dinner was good value and had several vegetarian options. There is guest laundry on site which was handy and you can purchase essentials such as snacks, meals, laundry products in the shop. The room was spacious and comfortable. Location is good and plenty of parking.

Nice Stay Great stay. Very nice place to stay. There was a ball team there and we were worried about noise. That was not a problem at all. You would have not known they were there if you did not see them in the lobby. The only negative from our stay was the pricing for breakfast. We are used to staying at a Hampton and getting free so when we were quoted $15 for a cold breakfast and $30 for hot, decided that was too much for us.

Go to a Marriott instead. I didn't love this hotel. I asked for a quiet room and was put right on the road. It was very hard to get hot water in the shower. A maintenance man came by and managed to get it but when he left I couldn't get it to work again. I came down for breakfast, took a small yogurt and was told I had to pay for it. The room wasn't great either, the carpet did not look clean to me.