Eagle Ridge Resort and Spa

Galena, Illinois United States of America

Eagle Ridge Resort and Spa
4
Availability
ColeridgeBulldawg
4 years ago
Golf Resort Nice golf resort in rural IL. Golf is 5*. Played the North course which was tree lined, tight with fast greens. Fairways and greens are in good shape. Resort is nice as well. Rooms are average. Restaurant service good but they are in need of more help to open up entirety of property. Lake views are wonderful.

Amenities

Pool - Indoor
Center- Fitness
Golf Course
Spa
Sauna
Restaurant

Property LocationWith a stay at Eagle Ridge Resort and Spa in Galena (The Galena Territory), you'll be within a 15-minute drive of Eagle Ridge Resort Golf and Grant Home. This family-friendly resort is 6.2 mi (10 km) from Grant Park and 6.2 mi (10 km) from Washburne House Historic Site.

RoomsMake yourself at home in one of the 460 guestrooms featuring iPod docking stations and DVD players. Your room comes with a pillowtop bed. 40-inch flat-screen televisions are provided, with satellite programming available. Bathrooms with shower/tub combinations feature deep soaking bathtubs and designer toiletries.

AmenitiesPamper yourself with a visit to the spa, which offers massages, body treatments, and facials. While the golfer in the family is out on the course, you can enjoy above-par recreational amenities such as an indoor pool and a sauna. This resort also features concierge services, babysitting (surcharge), and gift shops/newsstands. If you'd like to spend the day shopping, you can hop on the complimentary shuttle.

DiningGrab a bite at The Woodlands, one of the resort's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 6:30 AM to 11 AM for a fee.

Business, Other AmenitiesFeatured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Galena? This resort has 15005 square feet (1394 square meters) of space consisting of a conference center and 10 meeting rooms. A roundtrip airport shuttle is provided for a surcharge during limited hours.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
hopel991
So disappointed With the name "Eagle Ridge Resort and Spa" and the cost of a room here, my expectations were high. However, all weekend I felt like I should have booked something different. Check-in was painfully slow. Our room smelled musty/mildewy, and nothing ever seemed to dry out - including the carpet! We were on the bottom level and there was standing water outside our door. The internet was spotty, along with cell service. The TV even went out for a bit. There were some updates to the room, like the sink/vanity and shower, but other items were clearly neglected. Service wasn't great as I had to call multiple times to get fresh towels, since there isn't a daily cleaning due to COVID. We ended up spending very little time in our room and at the resort in general because it just wasn't enjoyable. It's pretty far out from the shopping and activities in Galena as well. Unless you're planning on doing a lot of golfing, I would recommend finding somewhere else to stay!
425judithb
Disappointment Galena Territory is beautiful. Eagle Ridge is in a prime location. That is about as good as it gets. The condo's are quite dated, ours was very sparcly furnished. The spa is nice, however 3 out of the 4 in our group had facials by a girl in training. The facial was pretty lame. The massage was great. The most upseting aspect of the package was the $40.00 meal ticket each of us received. We ate dinner at the The Highlands Restaurant. Rude hostess and worse food. At the end of the meal the waiter said "they don't have very good food here"....The food had to be prepared early in the day and left in a warming oven...3 out of 4 of us had terrible meals, the other person lucked out because she ordered the fried perch & french fries. This meal had to be prepared on the spot. For the money spent it was definetly a waste.
ColeridgeBulldawg
Golf Resort Nice golf resort in rural IL. Golf is 5*. Played the North course which was tree lined, tight with fast greens. Fairways and greens are in good shape. Resort is nice as well. Rooms are average. Restaurant service good but they are in need of more help to open up entirety of property. Lake views are wonderful.
brettsP2198GM
Home #606 @ Eagle Ridge Resort We love Eagle Ridge and rent a house there every year. Our most recent stay was over Memorial Day 2021 and we rented house #606. The house was not what we were expecting which is usual high standards for this resort. The house was dated and although seemed clean really wasn’t. The upstairs toilet leaked constantly, the furniture was old and uncomfortable, kitchen had very few cooking utensils, light switches were dirty, dining room had a broken window, main floor bathroom smelled of mold and overall the house (at$1100/night) was not acceptable. There was a for sale sign in yard So maybe owners don’t want to put any money into it. Avoid this rental
T4315CZ
ER813 Heavenly View Cabin After arrival on Thursday, 4/8/21, I called to report several issues. First reason to ensure I was not charged what was happening at the cabin upon arrival. Second, I thought I would reach a caring person that would help. I was faced with a rude employee that as she stated “just came on shift’”. She let me know real quick it was not their responsibility if a machine was not working. Of course, like many other renters we rent based on the amenities. So here, nothing can or will be done to let people know things are not working in each cabin. Issues: -PacMan machine was not working. -Blinds broken -Hot tub broken/missing 5 jets -no WiFi connection A maintenance employee came to fix the Hot tub best she can. She found plastic in the motor that had it locked up and five jets missing. She freed up the motor but did not have any jets to replace. She stated she would turn over to 1st shift maintenance so they could possibly resolve the following day. Following day, someone called as a courtesy. Very nice lady, she sent maintenance to see the cabin and check out hot tub and WiFi. Maintenance came and left us a note that everything is fine and working. After getting nothing resolved I am now dissatisfied with Eagle Ridge as a company that represents themselves as keeping customers happy and being taken care of. I have sent video to resort and heard nothing back so I hope they get this cabin back up to standard for others to enjoy, not more disappointment.

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