Best Western Phoenix Goodyear Inn

Goodyear BW pretty good spot Rooms are comfy, bed was decent. Area is quiet. The internet kinda was wonky, but that is a problem for everyone that lives along Litchfield rd from the I10 to mc85. The staff are all nice and friendly, and if you happen to bump into the poolman Melumbo was very nice.

Rooms are hot Rooms are hot... we stayed here and moved multiple times around the hotel . But seemed all rooms are hot.Rooms might need an ac update . all other services are fine except the rooms not being cold. The breakfast is good .. and staff is friendly.

DONT GO HERE If I could give this place a 0 I would!!! I have stayed in loss of hotels in my life and this hotel has been THE WORST I have ever stayed in! The front desk person ASHLEY was mean and rude the moment we walked in. Then charged my card to my other family members room! Thank goodness it was family so we split the difference but would if I they weren’t family??? Just charging my card to another room??? Then we get to the room and it is scolding HOT. And the floors were dirty and sticky!! And black marks allllll over the walls. We turn on the air and it’s was not blowing hard at all. It was so little you had to basically sit on it to feel any coolness. We turned the AC on as much as we could, went to dinner, and came back to the room still HOT. And the bathroom had no venting it was so stuffy you couldn’t really breath. The shower water pressure and temperatures were horrible. When we tried to call the front to explain the front desk ASHLEY said “if you don’t like it you can go somewhere else.” The amount of rudeness and disrespect to us when we were super nice and understanding was outrageous!!! I don’t even know what to say at this point.

CRAP!!! Do not stay here Watch out they will charge you three times and not want to reimburse you DO NOT STAY HERE!! As soon as I walked in, we were greeted with the most unwelcoming front desk manager, Ashley she had the worst attitude. My family and I were visiting on a weekend getaway for our mom‘s birthdays and asked for connecting rooms at booking. My cousin mentioned this when we checked in Ashley practically snapped at us regarding this request. This request wasn’t even a big deal as it was only a request. Then she charged my card for their reservation suggesting I Just zelle them to make up for the difference to avoid Ashley from having to correct it on her end, we went up to our room waited a good 30 minutes for the room to cool down. It was 117 in Phoenix that day room wasn’t cooling down so I called the front office. Ashley said we can go down to get keys for a different room so we did , room 214 but the keys wouldn’t work and there’s beer cans in front of the door and around that area so I thought maybe someone was in that room and she messed up so I called again letting her know that the keys didn’t work and asked for someone to run up keys that do work that’s when she snapped at me screaming “WHAT DO YOU WANT ME TO DO I AM THE ONLY ONE DOWN HERE RIGHT NOW I CANT JUST TAKE YOU KEYS!”. She did not have to respond that way she completely lost it LIKE SHE HAD A BREAK DOWN OR SOMETGING. I asked to speak to a manager. That’s when she told me she was the manager. I advised that I would be asking for a credit or reimbursement on the room and she told me no she will not be doing that because she’s doing everything she can to the best of her ability to rectify the situation that we need to run down there to get the keys and if we didn’t like it then we can check out and go stay somewhere else. Those were her exact words!!! Maybe if they would change the air filters in the room, we would never had run into this problem mind you we were in three different rooms and not one of them worked. Eventually was then moved again to 209. Same issue!!! And There were bugs on the floors the floors look like they hadn’t been mopped in years other peoples hair still on the wall Handle to the bathroom shower was falling apart, broken windows, and a very distraught unprofessional front desk manager . Best Western should be embarrassed, having a front desk manager with that type of attitude. I submitted a complaint to corporate as no one in this location seems to care about what happened and refuses to credit us. we ended up checking out hours later didn’t even complete our stay. We drove two hours back to Tucson at 11:30 at night. Like I said, do not stay here!!!!

My stay Great experience considering it was easy checking in staff was always gracious and all its services were ontime and site was clean and quite