DWO Urban Granada

Changes urgently needed The hotel has 2 strong sides: the location, and the staff. I must mention the Front Desk staff, very friendly and accommodating, with quick check in, and check out process. Whoever owns the place, has to bear in mind that even the most amazing staff will, sooner or later, stop covering up any other failures. Good staff members will start leaving the place for a better one as they will be ashamed to work at such a crappy place. I come from the hospitality industry, and I can clearly identify problems in the hotel, which is a low budget given by the owner/owners, or poor management. CLEANLINESS: In my opinion housekeeping staff is not given enough time to clean the rooms properly. When we checked in, the bed tables, including the phone, were literally covered with dust. Therefore there were ants in the room, and the bathroom ceiling and walls were full of mould. I don't understand, nowadays you can easily get environmentally friendly detergents for the mould, and for ants. BREAKFAST BUFFET QUALITY: Even though the variety of products was very wide, the quality was incredibly poor. The cheapest stuff that would be normal to get in the hostel or student sort of accommodation, but not in the 4 star hotel. Very bitter, and burned coffee from the self service coffee machine (1 out of 2 was out of order by the way), green clumps in scrambled eggs, and totally green, not ready to eat bananas.... All these should not be served in the 4* hotel. AMENITIES: We were quite surprised there was no ironing board in the room, normally there are 4* hotels. We asked Reception around 11pm about the possibility of getting it to the room, but the Night Receptionist was clueless where he could find it, and asked to come back in the morning. This situation should not happen as the night shift members should be most experienced, and most aware of all the hotel aspects. We could not wait to do ironing until the morning so I had to do it on the bed. Thank God we had an iron in the car so I was able to prepare our outfits for the wedding the following day.

Perfection location but some major flaws I had booked the urban Grenada because the tram from the bus station stops right in front of the hôtel. Then it's a ten minutes walk to the historical Center. The location is perfect because you can go out at night and find your way back without any trouble. Checking in was Quick and I got room 217. The room is OK but walls require à coat of paint. The major drawback come from the information given the hotel says: fridge and coffee maker or kettle....there was a fridge but out of order. Only noticed the second day when my fresh milk turned sour....and no coffee facilities. I asked immediately if I could be provided with a kettle or coffee maker....the lady at the front said she would care for it....she didn't. I finally asked again and someone brought a kettle without mugs, spoons, coffee or tea...well, I was soooo fed up I gave up. Breakfast was good. Hot and cold dishes. Nothing to complain. Serrano jam, salichon, tomatoe spread, butter, bread, scrambled eggs, etc...cheese and jams plus yogurt. So, considering the price paid, the hotel is a good choice but it was low season. The room didn't have a view. As far as covid prevention is concerned, they deserve a 4,/5. Very good but some customers at breakfast didn't wear _ masks. I didn't take any indoor pics but they are accurate.

Great Hotel in Granada An excellent hotel in the main part of Granada. Rooms a bit small but hotel is excellent in all other ways. the food at breakfasts and dinner were plentiful and absolutely delicious with excellent service. Highly recommended.

Modern hotel in a good location We spent 3 nights at this hotel and I cannot say anything bad about it. It was extremely clean, modern, good amenities and staff was friendly. The room was big, there was a safe and a fridge which are always nice. It is about 20 minutes walk from Centro but i actually prefer it like this. There is also a supermarket 1 minute away and lots of restaurants accross the street. There is an indoor parking but not at the hotel, maybe 300 m further. It is a paid parking and the hotel can give you a voucher to save about 3 euros a day. The parking is about 14 euros a day, a very big and easy to access one. If you are travelling by car, the hotel is easily accessible when entering the city so no traffic. There was a bar and the possibility to have breakfast but we did not try thise

Urban Nightmare We stayed at this hotel for 2 nights as part of a Travelsphere tour of Andalucia. Although we didn't have to check in personally, so can't comment on reception staff, first impressions were not good. The hotel is on a busy main road in a rather unsalubrious looking part of the city - it takes less than half an hour to walk from the Cathedral in the city centre but the walk is through a rather run down area. There seemed to be nowhere to eat near the hotel except take away pizza and kebab type cafés with small seating areas, although there is a supermarket a couple of buildings along. The hotel's two lifts are tiny, room for 4 people without suitcases. We were disappointed by our small and dark room, 505, mostly taken up with the two single beds pushed together to form a double, with separate bedding. I think reviewers that mentioned their "spacious" room must have upgraded. The bathroom was tiny and as other reviewers have mentioned the towels were small and thin. However, both bedroom and bathroom were clean enough. Dinner was included and both the dining room and the food were just like a college canteen. The food was set out in a canteen-style buffet. There were very few labels and I found it impossible to find out what was vegetarian: there were no staff to ask when I was at the buffet. My husband had a real "ham" hamburger, which was bright pink, but when a fellow traveller managed to ask the chef what it was made of the chef said "chicken". As the colleague said, "If this is chicken, then we're in deep trouble!" I started with a salad made up of separate items and a roll, then spinach cannelloni with what I thought were crispy potatoes but turned out to be some form of meat (I didn't eat them) and a sort of ratatouille. Even the green beans had prawns mixed in with them. I skipped dessert. As mentioned before by others, serving drinks was a shambles but I did manage to get a glass of white wine. I was charged for a wine and two beers but my husband had had only one beer - one was for the man next to me who thankfully gave me the cash and I paid in cash. Breakfast the next morning, at 7 am, was heaving with groups who had to get somewhere. Ours had timed tickets for the Alhambra, another group was leaving.... Queues for the buffet were unbelievablly long and the two coffee machines and the juice machine were at the end of the buffet counters, and operating them took so much time, holding everyone up. The experience was so bad and stressful I can't even remember what I had to eat! After our wonderful visit to the Alhambra we came back to the hotel and had coffee and tea in the bar, which was ok but with only high stools and tables. At breakfast the second day, at 7.30, the people in our group were just about the only ones in the buffet room, hooray, a much better experience although the food choice was quite limited: pastries, rolls, some fruit, cheese, plain yogurt and cooked dishes. Everyone in our group was complaining about this hotel, it certainly wasn't an urban "dream".