Best Western Plus Westbank

Business guest Great hotel for business or pleasure . Clean rooms and good amenities with a decent sized pool and a small bar where food is avsilable Rooms are clean and spacious Staff are also on hand if needed . Only tiny draw back was internet when hotel was full but overal a good experience .

Don’t be the random target The rooms are nice and clean. The housekeeping staff do a great job. The breakfast is good and attendants helpful, but the stress this place caused me was not worth it. I got a call two hours before check in telling me they didn’t have a room for me the first might of my check in. They sent me to the Best Western in Westwego. _. The manager there acted like he was giving me a comp room. Those were his words when in fact I had paid completely for my room at the plus, not that awful motel. The carpet there is disgusting. The manager at the plus gave me the difference in cash for the price difference when we checked in the next day, which I appreciated and said as a Christian I will let the fact that I was targeted as the only guest sent somewhere else go. But, it never got better. I got charged for the room and had to discuss with the front desk although it was paid in full. Then, the vending machine didn’t work and took my money, so I went to the front desk and the guy there made me feel like I was the problem because I said I don’t understand why I have had so many issues here. Needless to say, this place really added unnecessary stress to my trip and I still don’t know why I was the one targeted on the day I was scheduled to check in. I really tried to make the best of it and be kind but everyone I know in the hotel industry said this was unacceptable and they should have fully comped the first night, not just give me the price difference. I just couldn’t get them to budge on anything and see my point of view, so I gave up. Everyone said they would have made them give me a room because that was the worst treatment of a customer, but it didn’t matter how much I said it was unacceptable. They catered to other guests and targeted me for whatever reason. They said guests didn’t check out, left belongings in the room, and they couldn’t reach those guests. This said to me you value people who don’t honor your rules and regulations more than someone like me, who paid in advance and does honor rules and regulations. I personally believe they let those guests stay and didn’t care about my reservation. This is the most poorly run hotel I have ever dealt with and I travel a lot. My husband warned me not to stay at a Best Western because his experience is always with Hilton and Marriott properties, but the location was ideal for being close to family. My son even said how much closer it was than the horrible, disgusting Westwego one they sent us to. I wish this wouldn’t have been our experience because I travel to the area a lot to visit family and was hopeful we could stay here on all visits but the amount of stress they caused me this trip is not worth it. If you want to make sure you have a reservation, then this is not the place to stay. You can be the random target they choose to send elsewhere for customers who don’t care about policies.

Roaches jumped off the table and coffee pot Entered the room to see roaches jumping off the table and coffee pot. I should have left but got switched to a new room and many pubic hairs were on the walls of the shower. Stay at your own risk. Ive been honest. Also the location is sketchy at best. Worst hotel I have ever been, and Ive been to a few 3rd world countries.

Overnight Stay For Cruise We chose this location because it offers a park and cruise deal. It much cheaper than parking at the cruise port.

Do Not Recommend This was a host hotel for an event we in. This is a renovated motel. It feels like a motel. Pros: The room was clean, the beds were comfortable, the restaurant next door was good. Cons: the king bed room we reserved was “given away” and was replaced with 2 queens, the walls are thin (we were awakened by the group nextdoor banging on the door and talking loudly until after 1am), the bars fryer was “not working” so no quick bites to eat, breakfast was mediocre at best. Too many cons to list. We will NOT ever stay here again.