Hampton Inn and Suites Hobbs

Horrible customer service This has to be the worst experience we have ever in countered when staying at a hotel. We were part of a room block and it was a hassle from the time we checked in .My tipping point is when I called to ask for more towels and the response I recieved was they were "out of towels and did I not recieve towels when I checked in "?! Very rude next time we will take our money to another hotel who values their customers. UPPER MANAGEMENT YOUR LOSING MONEY BY HIRING STAFF WHO ARE NOT CUSTOMER FRIENDLY

Terrible Experience! The smell of a combination of smelly feet, dirty socks, or stinky shoes permeated the 2nd floor hallway carpet and the carpet in the two rooms I reserved. No amount of lysol, febreeze or anything we tried would get rid the stench. Dirty men's work boots lined the hallways of a lot of rooms. My shower faucet was not working when I tried to use it the morning after my first night. Maintenance did come fix it right away, when I reported it, but I had to be out the door really early and was not able to shower that morning. Some of the furniture upholstery was torn up, dressers were missing knobs and inside of drawers were in really bad shape, freezer in mini fridge had no door. Froze everything I had in the regular part of the fridge, bathroom tiles were cracked. We were told that housekeeping services were only upon request, so I requested full housekeeping services for the 3rd day of our stay. Front desk assured me it would get taken care of. We left early and returned late to find only the trash had been thrown out and towels were replaced. No coffee replenishment, no cleaning whatsoever, beds were unmade, forget clean sheets! Also, the breakfast staff was not prepared for so many people in the morning. Every morning they ran out of several items, no matter how early we went down for breakfast. Some food items were replaced, most were not. The lady working told me she had no idea the hotel was going to have so many guests! There was some sort of electrical short in the breakfast area, we were having to switch out the waffle maker and the toaster plugs across the room. Finally, my family that stayed in the 2nd room I reserved had no extra TP and ran out. They requested more, no one ever showed up. We had to go downstairs and personally request TP, and coffee as they never replaced it in the 4 days and 3 nights we were there. Solution??Hotel rooms/carpets badly need to be cleaned, furniture needs to be replaced and whoever is in charge of blocking rooms for groups needs to alert food staff so that they can be prepared. Much attention is needed to provide better service to your guests!

Awful I felt like we were in a cheap motel. Beer bottles and an old pizza box in the parking area. The bathroom was gross, rust around the tub, gunk on the faucet and spout. The desk chair should have been tossed months ago. This should not have a Hampton name. We traveled for two weeks, always staying at a Hamton Inn, this one was the worst we ever stayed in. Hamptons have been hit or miss over the years, not knowing if you were going to a great one or one like this. I suggest you look for another accommodation in Hobbs.

Best hotel in Hobbs I stayed at this hotel for a week. I’ve stayed in Hobbs several time and this was the first time I’ve stayed at this hotel. I was very happy with the service the staff was 5 stars they were the best hotel staff in Hobbs. I will only be staying at this hotel from now on. Thanks for everything!

very accommodating I've been working nights on a project just outside of Hobbs. Staff has been friendly and accommodating with the check in/out times and the housekeeping. Definitely not the newest or nicest Hampton Inn I've ever stayed in, but they've made it right with any issues I've had here.