Candlewood Suites Indianapolis Airport by IHG

DISGUSTING. We got in at about 3 AM after a late flight. We walked through a visibly dirty hallway past the "Candlewood Cupboard" where you're supposed to be able to find drinks, snacks, etc. There was NOTHING in it. not even water. There isn't even a vending machine in the hotel, unless they managed to hide it. The gym is completely dilapidated. I can't imagine somebody staying here for any extended period of time and depending on the gym they claim to offer. We get to the room and are met with an absolutely foul odor. The garbage disposal had dried, rotten food in it. I filled the sink with water to see if I could help to clear it, with no luck. The garbage disposal just sprayed stinky water up in the air and all over the counter. We would have turned right around and gone to the front desk, but we knew the hotel was fully booked, it was 3 in the morning, and we were exhausted from traveling. The entire room was sticky. There was trash on the floor of the bathroom. We immediately checked for bed bugs, but were relieved that we didn't see any so we crawled into bed. The comforter was VISIBLY dirty, so we only used the sheets. In the morning, my boyfriend hopped in the shower. I was woken up by the loud, unrelenting banging of the poorly attached shower head. You couldn't even relax in the shower. He got out and asked me, "Am I crazy, or are there no bath towels?" There were no bath towels. After drying off with a hand towel, he went down to the front desk to get some so I could dry off after my shower with a full-size towel. He walked up to the front desk and said to the woman, "Hey! our room doesn't have any towels." She stared blankly at him like he had three heads. Receiving no response, he went on, "..Can I get some towels, please?" She sighed, clearly annoyed that he had the audacity to ask for bath towels.. at a hotel. The towels he came back to the room with were so old, they wouldn't meet the standard for most people's rag bag. They had visible stains and absolutely no softness left. I felt dirtier after using them. We have always considered ourselves pretty easy to please when it comes to hotels. We want it clean, safe, and with a somewhat friendly staff. We got none of those things. I have never felt so gross as I felt after staying there. We were afraid to leave any valuables in the room, because even though nobody ever came to the room while we were gone during the day for housekeeping of any kind, we both felt like if there were a hotel where our possessions weren't safe, that was it. The staff was rude and seemed bothered that we dared to.. stay at the hotel where they work. Avoid this place at all costs. I've stayed at a Motel 6 that felt like luxury in comparison to this place. This establishment is a stain on the brand, and I hope they demolish it soon.

Problems in Candlewood Was told they were under new management since December 2023. The room needed multiple repairs-could not use tub because the lever was stuck, towel bar fell off, flooring was coming up in bathroom, the refrigerator made horrible noise. Bed was comfortable!

Unreliable Cancelled my booking that was made weeks prior 2 hours before my flight. They either aggressively overbook or have a serious flaw in their reservation system. Beware if this hotel looks available when planning your trip. It may actually not be and you’ll be in for a rude surprise.

Not bad, just not great Not a bad place, just not great. The room was fine but there are very few amenities. The pool wasn't available, and I would have thought they would have had it ready for a very busy weekend, the 500. It was obvious to me that this used to be an apartment building (there is a twin across the driveway that is an apartment building) that was converted to a hotel. The staff were great, and the room was very quiet and comfortable, as well as clean. Having said that, you can tell that the hotel/building is older and could use some upgrades like new elevators. There is no restaurant, so plan on eating somewhere else.

The Staff Was Friendly The first thing I noticed was bags of trash in the hall after 3PM.. The hallway had not been vacuumed either. Both conditions persisted to the next day. The pool was drained and the manager told me there are no plans to reopen it, so no pool even though it is advertised. The room itself was nice, and the coffee was good. The TV didn't work at first, so the front desk sent a guy to fix it. The machines in the workout room were ok, but they locked the door, which also accessed the laundry room, even though someone had laundry in the machines. (He was let in after complaining). The laundry room was unkept and filthy. None of the common areas were vacuumed the whole time we were there. Homeless people sat outside the door with all their possessions on two pullman carts until someone picked them up hours later. Trash was not picked up and trash receptacles were full around the parking lot. As I understand it, management recently changed. I wouldn't be surprised if this is no longer a Candlewood property .