Quality Inn Jacksonville near Camp Lejeune

Unacceptably Dirty My husband and I stayed at the Quality Inn for a short stay last weekend—and we won’t ever make that mistake again. First, we booked online (and I distinctly remember checking I wanted a non-smoking room). When we checked in I was told the room was a smoking room, and it was “all that was available”. I was advised I could “open the window” in the room. Strike one. Next, the room was in ill repair. Old, cracked wall plate covers, outlets so old that appliances like curling irons don’t stay plugged in, an iron that appeared to be from the early 80’s that didn’t work, a giant, messy plumbing patch on the bathtub the size of a salad plate, etc. strike two. Last (and most important): THE ROOM WAS FILTHY. Absolutely, unequivocally filthy. Strike three. First the ice container and coffeemaker were kept in the bathroom—yes, the bathroom! That means all the fecal matter that misted in the air every time the toilet flushed was in/on all those items. Disgusting. We found what appeared to be beard or pubic hairs on the back of the toilet and in the tub. The countertop wasn’t cleaned, and we were assured the room hadn’t been sanitized. COVID isn’t eradicated—ABSOLUTELY UNACCEPTABLE. My husband and I went to the nearby Dollar Tree and bought bleach cleaner, disinfectant spray, rubber gloves and sponges. We went through the room and cleaned it all—tub, shower, toilet, counters, fridge, phone, desk, sprayed the bedding and pillows with the disinfectant spray, EVERYTHING. That was likely the most sanitizing that room has seen in years. It was awful and if I hadn’t pre-booked we would have left. We just slept and spent no other time in the room during our stay. We paid well over $100 a night, too. Room shouldn’t have been over $60 for the condition it was in. Traveler beware. The staff were lovely people (hence the second star) but the place is not being sanitized. It’s not worth the risk to your health to stay here.

Best Quality Inn we've been too. This was a very clean and updated hotel. We did have to change rooms as our air conditioning wasn't working. But nice room darkening shades, super comfortable bed/pillow, large tv & room and no carpeting. Very clean room and pleasant staff. Breakfast was pretty decent coming out of covid, hot waffles as a first after 8 days of hotel stays!

Not the best experience Well we requested a non smoking king room . Got the key and went in and someone else's luggage was already in the room..not sure if it's better or worse that they weren't there. Made me feel horrible because I would be very upset if someone had came into my room while my personal items were there and I wasn't because of hotel error.. went back to the lobby and was informed that they only non smoking they had available was a double bed or they had a smoking. We opted for the smoking. The room had tons of burn marks on the carpet and bedding. The smell I could tolerate but overall just wasn't the best experience. Was woken up to dogs barking in the hotel. Sucksy when don't get what you reserved and walking in on someone else's room kind of bothered me. She seemed like it happens often. Just poor overall training and customer service. Also the pool was super small. Parking was good and was centrally located to everything.

not bad for a couple days Was in Jacksonville NC for a couple of days where it was 100+ degrees. The AC blew cold and tried to keep up but a fan I bought at walmart solved the issue. I would stay there again. No handicapped showers in king rooms though...

Penny Pinching Flushings Nothing great or terrible just average. My only complaint was that the owners, in an attempt to save money, restricted the amount of water in the toilet reservoir. So, flushing anything greater than a single square of toilet paper that has soaked for 24 hours in a lesson in futility.