Best Western Plus Keene Hotel

Handicap Room was not what was reserved! A reservation was made for my Father In Law and Mother In Law, earlier in the year, to attend a wedding in Keene, NH. The reservation was for the Best Western Plus, 401 Winchester Street, Keene, NH 03431, for a handicap room, as my Father in Law is in a wheelchair ad was in need of a roll-in shower and handicap-width doors. My Sister-in-law called 2 weeks prior to reservation date to confirm this roll-in shower in the handicap room. My Father in Law and Mother-in-Law were given room. The room did NOT have a wheelchair width door to enter the room. It also had NO roll-in shower, as requested in the original reservation AND confirmed 2 weeks out. I went to the front desk to inquire about the room assignment. I was told that all roll-in rooms had been assigned long before the reservation was made, that the handicap rooms had NO roll-in showers. I expressed that this went against what had been reserved many months ago, and I was told that when the manager was in the hotel the next day, the dispute would be made “right”. This never happened (the stay was two nights). When I checked out for my Father-In-Law and Mother-In-Law, no accommodation had been made on the bill for this less than adequate room. I was told by the person on front desk that this was not something would happen.

Keen Stay in Keene! Fantastic! Fast, friendly check in. Great room, lots of space and extremely comfortable. Quiet, sound sleep in a nice king bed. Thick, fresh towels. Fast Wi-fi and lots of TV channels. We ate at the adjoining restaurant (Tempesta's) and thoroughly enjoyed our meal; wide variety and specials. Very large selection of hot/cold selections, grains, and dairy. The attendant (Lori) was most hospitable and welcoming. Just a little wear & tear in the bathroom (molding, door) but this place is still a gem! Highly recommend it!

Great hotel I have no complaints about this hotel. The employees were pleasant, the included full breakfast was amazing and the hot items changed each morning we were there, lots to choose from.

Call front desk not reservation service DO NOT book with the reservation people! The front desk amount for the night was 116.00 plus tax. The reservation people charged 188.00. I called to discuss the difference in price and they were rude. This company basically stole my money. Never doing that again

NICE PLACE TO STAY Needed a place to stay to do a number of things in the Keene area. Very comfortable room with a desk where I could do some work and a staff which was more than willing to help. Great location. Near everything you might need.