Candlewood Suites Lafayette - River Ranch by IHG

Will not stay here again If you like a hotel that says they provide amenities but don’t actually have them or will provide them then this is definitely your hotel,if you like a hotel that has dirty dishes put away because the maids don’t like there jobs and are lazy this is definitely the right hotel for you,If you like a hotel that maintenance does a crappy job fixing things then definitely stay here the Shower leaked through the closet in to the kitchen,the toilet seat doesn’t even fit the toilet it’s self ,did not have pans to cook in told the front desk they said they would call me when they got some but never got a call,called about 4and they had no clue of where they put them so now have to wait in the morning,it rained in the air conditioner and soaked the carpet,and you have to old down the toilet handle to get it to flush some of the dishes was put away that was still dirty ,I’ve worked at hotels before and know that as a housekeeper your job is to clean everything and make sure the rooms are fully stocked,I’m a ferm believer that if you can do your jobs right then you should just stay home.And to top off the morning every single thing of creamer of bone dry ,Just an update I asked about the pans at apparently noon the next day remind you yesterday afternoon we asked the front desk about them and they said the maintenance would have to get them,today around noon they said we was not the only one who had asked about them so tell me why it is they did not go a buy some more for the rooms if they strive so hard to make everyone’s stay relaxing we have stayed at this hotel multiple times but this stay is definitely the last the hole purpose of a hotel with a kitchen that’s Supose to be equipped with everything is to be able to cook with ease not have to spend money eating out because you have no pan to cook in.You ask why didn’t we buy a pan well if I wanted a new pan I would have just brought an electric skillet and stayed at the holiday inn.at 2 o lock in the morning we have someone blasting there tv and front desk does nothing about it

Very disappointing experience We booked a suite in Candlewood Suites in Lafayette, Louisiana, in advance for 5 nights, hoping to enjoy our stay while exploring the area and visiting the crawfish festival. The problems started piling up right from the beginning. My key to the room was not working, the phone in the room to call the service desk wasn’t working either, had to go downstairs to have the key recoded. Preparation for dinner didn’t go well either as the stove was out of service. The clerk pretended to have sent a technician, who never showed up. The room was depressingly humid and smelly. Everything was sticky and damp to the touch, there was mold growing between windows. I have visited 14 countries and can assure you that this was the worst hospitality experience ever. We couldn’t spend a single night in the suite, moved to another hotel within 2 hours. The management didn’t care to refund me for any of the fully prepaid 5 nights through Expedia.com and charged me extra when we left.

The staff here is simply ...engaging This staff won me over completely. I will be staying here next year without a doubt. I love a good laugh and this crew made it happen. We must've talked for at least two hours at the front desk before my wife pulled my ear to come back to the room. Nothing but a great community and nice people. We'll see you all next year!

We had great time in Lafayette! Our first visit to Lafayette, LA and we had no plans, so we thought we'd "wing it" Thanks to the front desk agent we got an idea that we should have at least planned WHICH swamp tour to go on, because they book up fast. Alot of laughs shared between us (based on food recommendations) I do not like HOT food at all. I'm thankful they were so kind to suggest some in-town go-tos for us. We will come back!

The staff here was very accomodating Upon checking in, I wasn't in the best mood. Let's be honest, I don't think many would be in a great mood after driving nearly 14 hours from upstate New York, but I digress... I was greeted with sympathy, but also a welcome bag and a few laughs. I spent the following day stuck in my room still exhausted so I came down a few times to bug the staff and get a feel for the area and they were great. Huge shout out to this team for making an old man feel less old