Holiday Inn Express Hotel and Suites Las Cruces by IHG

Las Cruces, New Mexico United States of America

Holiday Inn Express Hotel and Suites Las Cruces by IHG
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Yvon D
1 year ago
The staff here makes you feel so welcome! I had a good experience at this hotel. I was early for check in, but that wasn't a problem to the front desk. The staff here was very friendly and made me feel welcome. I had made reservations for a King Suite with Jacuzzi. Unfortunately the Jacuzzi didn't work properly. The lady at the front desk came to check it out and apologized for any inconvenience and told me she would make arrangements to compensate me. I felt she really reached out and tried to make things better for me and I appreciated her help. The hotel is a little outdated, not really what I have seen from other modern HI hotels on my trip. But still everything was clean and the room was spacious. But the staff here is amazing!

Amenities

Pool - Indoor
Spa
Center- Fitness
Parking - Free
Internet - Wi-Fi - Free

Property Location
With a stay at Holiday Inn Express Hotel and Suites Las Cruces by IHG in Las Cruces, you'll be a 5-minute walk from New Mexico State University and a 4-minute drive from Las Cruces Museum of Art. This spa hotel is 3.4 mi (5.5 km) from Mesilla Valley Mall and 4 mi (6.5 km) from New Mexico Farm and Ranch Heritage Museum.

Rooms
Make yourself at home in one of the 80 air-conditioned rooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, and flat-screen televisions with cable programming provide entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include safes and desks, as well as phones with free local calls.

Amenities
Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as an indoor pool, a hot tub, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access and a banquet hall.

Dining
Take advantage of the hotel's room service. A complimentary continental breakfast is served daily from 5:30 AM to 9:30 AM.

Business, Other Amenities
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
travelingman979
|1 review
The most average of average When you go to an HIE - like many of the other similar hotels from Hilton, Hyatt, Choice etc - you don't expect much - a clean room, reasonable service, a decent breakfast and a simple but clean overall presentation. We found this hotel to be a bit grungy to be honest and the breakfast a bit lacking in fresh fruit options. Overall - very average - we didn't have a "bad" time but really didn't think it really lived up to its meager potential.
CalifCar
|1 review
Pleasant stay My husband made the reservation before I read the reviews and I was almost afraid to stay here after looking at them, but the place was fine. We had a King Standard room, and everything worked including the a/c which was very much needed with the heat wave. The motel is attractive but could use some sprucing up, and it appeared they were doing some renovations. Staff were pleasant and the breakfast was typical. We were in town to meet up with family and the location was convenient to the various points of interest.
LaVonda K
|1 review
Terrible! Was charged extra charges. One front desk clerk said it was a deposit and that I would get it refunded and would have the manager call me. Never received a call back and never received the refund. The room was not clean. Under the pull out couch was very dirty. Terrible customer service!
Ashley U
|1 review
Neutral experience Came with my family on our trip from texas to arizona. The staff is great, however the room was less than par. The walls are disgusting and the shower had loads of black mold. The manager was very nice and gave us a discount for it.
Yvon D
|1 review
The staff here makes you feel so welcome! I had a good experience at this hotel. I was early for check in, but that wasn't a problem to the front desk. The staff here was very friendly and made me feel welcome. I had made reservations for a King Suite with Jacuzzi. Unfortunately the Jacuzzi didn't work properly. The lady at the front desk came to check it out and apologized for any inconvenience and told me she would make arrangements to compensate me. I felt she really reached out and tried to make things better for me and I appreciated her help. The hotel is a little outdated, not really what I have seen from other modern HI hotels on my trip. But still everything was clean and the room was spacious. But the staff here is amazing!

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