MGM Grand Hotel & Casino

Perfection Friendly staff, clean, best beds and bedding ever, a perfect place to relax and have fun. Spa and salon are top-notch, every staff member has a friendly greeting, very good aura

MGM Grand or just MGM Greed We stayed at MGM Grand, finally, after years of looking at it in awe. I've stayed in 15 Vegas resorts, but this hadn't worked out until now. We were offered an upgrade from our King suite to a King Suite with a Strip View for an extra $40 per night, $120 for our three night stay. Our son didn't do the upgrade and stayed in his King Suite. His room was ready about fifteen minutes late so we went up to his room. He had a great view of the airport and the other properties back there. Our room wasn't ready until 4:30, an hour and a half late so we sat around waiting because they told us we needed to be there when they brought our luggage. No apologies offered for the inconvenience. Our room, newly remodeled, was fresh and modern. It was basically a cube with new carpet and had nice, but simple furniture (not a bad thing), a small table with two chairs to look out the window at the Strip.... that we paid extra for.... which was of the rooftops of the MGM property for a city block and then the top of NYNY and Cosmopolitan standing in the distance. I hate getting taken advantage of. The rest of MGM is Grand as the name suggests. Its an amazing property with tons of restaurants and shows. We enjoyed everything they have except that view... with no added value that cost more. The nail in the coffin, though, were the slots. Never in my life have I seen such tight slots. I played $150 on a Wheel of Fortune game, playing small denominations because it wasn't paying and NEVER got one spin on the wheel. We didn't win enough to sit more than a few minutes at a time. Losing sucks.. especially when it's relentless. With that $40 view triggering me and the slots so tight none of us had done anything, we packed up, checked out and went to the Venetian. We had a great time gambling and the best view of the Sphere in town and they didn't charge me extra.

Clean room. The end. The room was clean, though the towels looked worn out. No kettle, no complimentary drinking water, no coffee, bell hop who wanted me to tip at drop off (1 bag) since he would be off duty at pick up (that's a first for me).

Country music 24/7 Before you go, be aware that country music is on 24/7. If that is your thing, you might like it, if it is not - as I said before it is 24/7 EVERYWHERE. You can't escape it. I think this is the type of thing a hotel should advertise, that it caters to a very specific genre of music. For example, if you go to one of those throwback 1950s dinners you would expect 1950's music. Nothing about MGM grand screams "country", so they should be very up front that "country" is their theme. No offense to people who like that style, but for those that do not, like me, where I physically feel ill and uncomfortable to the point where I have to get away from it, it makes for a pretty miserable stay.

A Wonderful Experience from Start to Finish The room was much larger and cleaner than I expected. The restaurants also exceeded my expectations with their excellent food, and the staff was very kind and welcoming.