The STRAT Hotel, Casino & Tower

Expect to be scammed The Stratosphere used to be my “go to” hotel in Vegas. It’s at the far end of the strip, but the Deuce bus is right there, so it was always a good option for me and my family whenever we visited Vegas. I took a trip in November and was scammed out of the deposit I had made for a night. I used a third party booking code and put a deposit down for a night. It went through because it was on my credit card. The Strat had a record of my reservation, but said it didn’t qualify because I didn’t have a form they needed. They offered to rebook me at a higher rate, to which I agreed, but they would not refund the original deposit I had made. I’ve been staying at the Strat since 2006. Never staying there again!

Scammed for a time share by hotel! The reason for our trip was my husband's birthday, which is also coincidentally our anniversary. Immediately upon entering, we were ambushed by an employee asking questions. We were herded to a desk, where we were basically talked into a 2 hour time share presentation, which we paid $50 for in the end. We were told we would receive free food and gaming vouchers, free comedy club tickets, etc. Instructed to sign or initial many things to get a paper confirming the information. When we tried to back out after being told we had to pay and had to commit hours of our already tight schedule...we were persuaded again. As we settled in our room, I received a call from the employee on my cell phone, stating that we had to go to the presentation in less than an hour, when the appointment that was set was the next morning. We bristles at this, as the location was almost 30 minutes away. When we told the employee we had plans that evening and were meeting family, she said it would only take 2 hours and we should leave right now. We told her that we preferred to keep the appointment that we already agreed to, but were told that the place the event was held was closing down for renovations. So, now we are out $50. They bombarded us with the same act every time we came downstairs. In the end, we didn't say anything at check out because my husband just wanted it to be done, and not come back here again. We actually argued about this incident, putting quite a damper on our trip. I wanted to complain, but he didn't. Also, I asked housekeeping for any items we needed before heading out to an event, and requested they not service our room. When we returned, the bed was made and new towels were in the bathroom. Not bad, but unsettling...as I requested no service. Also, some handles and things in the room were broken. Paying for the room should be enough, tacky to scam us for more money that we lost. Next time, we'll just rent an Air B&B.

Charged over €800 for a night we never stayed. It was there mistake but still blamed us. Charged us over €800 for 2 rooms that were meant to be 131 each. Refused to admit their mistake and blamed us. Don’t go here

I had a request related to housekeeping and Leo was on it. The front desk manager, Leo, attended to my needs with courtesy and professionalism. He's the kind of employee you want representing your company and serving you as a customer.

$1,150 in false charges — misleading sensor data & unreturned deposit I stayed at The STRAT Hotel & Casino ([dates]) and was charged $850 for a “smoking” violation — even though nobody smoked in the room — and they kept my $300 incidental deposit, totaling $1,150. When I asked for proof, the hotel provided “sensor data” that didn’t match any actual smoking activity or timeframe. They couldn’t explain what the numbers meant or why it triggered, but still insisted the charge was valid. Their own signage listed a $500 fee limit, not $850. I used Rapid Rewards points for a higher-level suite but was downgraded to a lower room category with no refund of points. I’ve since filed a dispute with my bank. Guests should be cautious — this hotel appears to rely on faulty sensors and doesn’t provide real evidence before billing huge fees.