Hampton Inn & Suites by Hilton West Little Rock

No basic amenities I’ll start with the good: hotel was fairly clean. We requested a top floor room due to loud neighbors at a previous stay at another Hilton property. I don’t think this room gets used much as it was dusty, and stale smelling. The location to where we needed to be the next couple of days was great. We felt fairly safe. Parking was iffy, but not terrible. The bad: this hotel DOES NOT have conditioner in the shower! We always stay at Hilton properties, and I’ve stopped packing shampoos conditioners and body washes because Hilton always provides quality bath products. My husband goes to the front desk and asks for conditioner. He was told they had one bottle left and he had to PURCHASE it! I have never had to purchase basic items at a hotel in my life! House keeping may have came in our room, and I’m certain someone did while we were gone. The beds were not made! The towels were not replaced with clean ones. After a trip to the pool I stopped by the front desk to ask for towels. She says how many do you need? I asked for 3. She says I only have two clean towels, but here’s 5 hand towels someone can use! Wow! My daughter was in the shower and yells, mom… we’re out of shampoo! My husband goes back downstairs to ask for shampoo. She says, we’re out of shampoo! My daughter had been swimming and needed to wash the chlorine out of her hair. She had to use body wash to wash her hair. It was a tangled mess!!! It was horrible! Upon check out, we were asked how our stay was. I immediately asked if they were out of shampoo. She says, no with a puzzled look on her face. I told her what happened and she said, oh that girl is new. She didn’t know. That was a horrible excuse! Why were there no clean towels? Why does this location not have complimentary conditioner? Why doesn’t the staff know where or how to change out a shampoo dispenser?! If you stay here make sure your have plenty of shampoo, conditioner and body wash of your OWN! I’d recommended asking for towels upon check in to be sure you get extras when they don’t come spruce up your room.

Family visit The young lady at the front desk when we arrived was very friendly and helpful. The lady at the breakfast bar was also friendly and was keeping the area very clean. As a Hilton Honors member the digital check in and out is very convenient and was working well. Overall it was a pleasant experience. We will definitely stay here again when in Little Rock

It was OK enough I made reservations online and stayed overnight 1/25-1/26. The app had a problem issuing me a digital key, and said to stop by the front desk to check in. There was construction work being done in the lobby, and the front door was blocked off. There was plenty of signage directing me to go to the side of the building. I was met with a sign saying the employee had stepped away from the desk to serve other customers and would be back shortly. I was absolutely exhausted from being at the nearby hospital with a family who was having surgery, and all I wanted to do was get in my room. I tried calling the local phone number to see if there was anyone else available to come to the desk, but I got routed into a recorded menu. The employee was able to check me in very quickly once he returned to the desk. I was disappointed to learn that there are no vending machines available, and the little market area where you can buy snacks and travel essentials was blocked off due to construction. It would have been nice to hear, "We can still sell you something from there," but that wasn't the case. By all means, stop by a store or gas station before you get here if you want any snacks, drinks, tv dinners, or medicine. The room was clean enough, the bed was comfortable enough, and I was able to adjust the thermostat to a comfortable temperature. The shower had a wonderful adjustable shower head. Travelers should know however that Hampton no longer uses Neutrogena-branded single-user toiletries. Instead, there were pump bottles of the wall with Zero-branded lotion, body wash, and shampoo. There was no conditioner or makeup remover towelette available. Again, if these are things you use on a regular basis, or if you concerned about the products inside the pump bottles being tampered with, you're better off going shopping before you get here. I was just honestly underwhelmed with my stay. It was good enough to crash for a good night's sleep away from the hospital...and that's about it.

One of the better Hampton Inns We enjoyed our stay. The price was fair. Breakfast was delicious and very well-managed by two attendants. My only wish would be for a floor lamp in the room. Without it the room is very dark after sunset, like a cave..

Cockroaches at the Hampton Inn on Shackleford in Little Rock AR Worst customer service ever! Would not honor the prices shown on their own Hilton.com website. Would not even look at the screenshot of prices. We we traveling with young children. While playing on the carpet one morning a cockroach crawled out. I’m sure there were more. One was enough and we checked out. Hotel management downplayed the whole incident. They did credit $57 on $960 for the cockroach. I’ve read since when cockroaches come out in the daylight there is probably an infestation. I do not recommend this property.