Hampton Inn & Suites Lubbock Southwest

Lubbock, Texas United States of America

Hampton Inn & Suites Lubbock Southwest
4.5
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musicjoshmusic
219 days ago
Great Gem in Lubbock with the best Customer Service! If I could give it more stars I would. Hotel is clean, up to date, safe but the real star of the show is their customer service - specifically Angie! Angie helped by assisting us with our reservation/check-in process but I could tell she was focused on meeting our family's needs for the duration of our stay. Later, I witnessed her helping the housekeeping staff on our floor and I can tell that she possesses an attitude that is always willing to serve. If I was Hilton, I would make Angie the VP of Customer Satisfaction....if not that, then at least in charge of customer service/satisfaction for the West Texas region.

Amenities

Pool - Indoor
Center- Fitness
Parking - Free
Internet - Wi-Fi - Free

Property Location
With a stay at Hampton Inn & Suites Lubbock Southwest, you'll be centrally located in Lubbock, within a 15-minute drive of Texas Tech University and Buddy Holly Center. This hotel is 0.6 mi (0.9 km) from Ballet Lubbock and 1.8 mi (2.8 km) from South Plains Mall.

Rooms
Make yourself at home in one of the 80 guestrooms featuring refrigerators and LCD televisions. Your pillowtop bed comes with premium bedding. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have complimentary toiletries and hair dryers.

Amenities
Don't miss out on recreational opportunities including an indoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, a television in a common area, and a banquet hall.

Dining
Grab a bite from the snack bar/deli serving guests of Hampton Inn & Suites Lubbock Southwest. A complimentary buffet breakfast is served daily from 6:00 AM to 10:00 AM.

Business, Other Amenities
Featured amenities include complimentary wired internet access, express check-in, and express check-out. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
musicjoshmusic
|1 review
Great Gem in Lubbock with the best Customer Service! If I could give it more stars I would. Hotel is clean, up to date, safe but the real star of the show is their customer service - specifically Angie! Angie helped by assisting us with our reservation/check-in process but I could tell she was focused on meeting our family's needs for the duration of our stay. Later, I witnessed her helping the housekeeping staff on our floor and I can tell that she possesses an attitude that is always willing to serve. If I was Hilton, I would make Angie the VP of Customer Satisfaction....if not that, then at least in charge of customer service/satisfaction for the West Texas region.
Michael R
|1 review
Customer Service Lacking So, I'd like to preface this review with this. Not to brag, but I am a Diamond member of the Hilton Hotels chain which benefits include special parking spots, room upgrades when available, welcome gift bags, etc. Normally, the desk clerk recognizes Hilton members thanking them for being a participant in the Hilton frequent traveler club; I was not. The desk clerk may have said 4 words to me during check-in. I was not offered the welcome gift bag and, since I did not receive a room upgrade as I normally do, the clerk didn't let me know that an upgrade was unavailable. The clerk definitely was not a people person, but my wife did love his beautiful multi-colored nails. He was definitely a DEI hire. The room was nice and clean and the morning breakfast was adequate. I may stay here again, but I hope that local management improves their hiring skills.
MycornerofTexas
|1 review
Cool rooms, Great stay, and Wonderful Service! Came to Lubbock with my son to check out apartments. Checked in a little before 3:00pm. While our rooms were not ready, Angie at the front desk quickly switched us to two identical room on another floor and provided us with complimentary water. The rooms were clean, quiet, beds were comfy, and AC worked well keeping the room cool. The blackout shades did a great job of keeping the outside light from coming into the room while we slept. The next morning had a quick breakfast - really enjoyed the make yourself gingerbread waffles. Greeted again by Angie and requested our checkout receipt. Spent a few minutes talking with Angie about interesting things around Lubbock while waiting on my son. Can’t remember the last time (regardless of chain) that I had such friendly, helpful, and informative service by someone at the front desk. Sure we will be visiting Lubbock in the future and will definitely stay at the Hampton Inn Southwest.
263KenM
|1 review
Tired Looking Hampton Stayed here for one night while traveling through the area. I checked in on line and went directly to my room. The room was clean and everything was in working order. The next morning I started to notice where the hotel was looking a little tired. Peeling paint above the bathtub. All of the hotel doors and frames had been painted with wall pant and not enamel. As a result they all had dark scuffs on them and were slightly tacky from being cleaned. Hall carpet with stains. Breakfast was what you would expect at a Hampton. Overall a good stay. However it appears to me that there has been some deferred maintenance on this property that is starting to show.
693brucer
|1 review
Needs redone One of the lower tier Hampton Inns. There was no conditioner or tissues in the room. There was a used washcloth in the shower and the carpet was frayed. The breakfast wasn't as good as I've experienced in other Hampton Inns. Some of the people there looked a bit sketchy. Wouldn't stay again.

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