Mountain Lodge at Okemo, A Vail Resorts Property

Condo is dated and poorly maintained We wanted to get away for a brief ski weekend and we booked through the Okemo services at the Mountain Lodge. It is located right by the base of the mountain and the main lifts and services. Our condo is in the A building. I do not believe they should rent this unit. They have renovated the kitchen area and the bathroom but there are problems with the new spaces. The tiolet is not secured to the floor. The faucet in the kitchen sink is loose. The cabinets have drawers that won't close. Then they didnt renovate the rest of the unit and it is really tired and outdated. It does not look cared for and is really just so old it feels dirty. The hotel staff has been friendly and responsive. They are going to move us but this is really a bad start to what is supposed to be a fun weekend.

Solid B rating We rented a one bedroom condo for 3 nights. We could not reserve a specific unit but we could choose our floor. We chose first floor of course. There is no elevator. We were in A 105 which was very close to safe unload area. Building A is closer to drop off/parking than B building. The ski locker is a closet in hallway next to your unit. If you are on 2/3rd floor you will be hauling gear up...no fun. FYI the signs to 2nd/3rd units are on outside wood stairs and they are poorly lit and potentially slippery. But...there are interior stairs also so enter building on first floor then around corner there is staircase. Our unit was updated. Full kitchen with nice major appliances but small electrics poor, toaster half worked, some pans old and warped. Had enough plates, glasses. Living room pretty spacious with wood burning fireplace (we didn't use it) wood is included.

Disappointing We have one more night here of a four night vacation. I can’t wait to get home and am thinking of just leaving tonight. I felt completely misled by the telephone operators at Okemo. This is our first trip to Okemo. Our family of four usually takes about three long weekend ski trips per year. Most recently we spent four nights at the Von Trapp family Lodge up in Stowe. We have heard so many nice things about Okemo so we thought we would try it. Never again. We are staying in a one bedroom condo, building B, mountain lodge at Okemo. Yes, the location is fabulous for skiing. That’s it. Paying over $3,000 for 4 night for location simply isn’t worth it. I asked two different if the ski lockers we’re on the ground floor or in a basement. Both of them asked me to hang on so they could get information, and both of them confirmed that that was the case. They were both wrong. The ski locker is on the third floor next to your condo. That means at the end of every day you have to carry up all your equipment because there is no elevator. I was hit by a car last November and cannot manage. My husband has to take several trips to get everything up and down for me and the kids. It’s one thing to unload and load the car at the start and finish of a four-day vacation, it’s another thing to be taking all these trips every morning and every afternoon. The other thing that was misleading is the pool situation. Three different Okemo folks said we would have access to the pool at the hotel. I asked, “the outdoor one?” They all confirmed yes, both the hotel and spring house. How can they be so misinformed? We tried to go to the pool at the hotel, but we’re turned away. At spring house, the hot tub literally had NINE CHILDREN, none of them ten or above. Most looked under 6, plus their parents. The kids would not even shift over for my husband and I to have a seat. We did not feel comfortable pointing to the side and asking them to get out because then the parents would have been irritated with us which would be uncomfortable there should be a staff member doing that. I tried to rinse off in the locker room, but there is no hot water in the shower was covered in hair, Band-Aids, and dirty towels. It was the grossest locker room I’ve ever seen. I was horrified. It is worse than at my regular old gym at home. Then you have to just drive back two miles wet and climb three flights of stairs. The condo itself is awful. I knew it would be outdated because it’s old. Sure, I was expecting horrible furniture and ugly brown decor. I was told that there would be enough room to set up two camping cots in the living room. No one in the history of humanity has ever woken up to say, “wow, I had a great night’s sleep on that pullout sofa bed.” I had a lengthy conversation with a woman on the phone about the fact that my husband and I would take the bed and we’d like a condo with room for the kids to not be on a sofa. We could bring our own Swiss folding cots. She assured me that they would fit in the living room and still be able to sit on the sofa. Not the case at all. We can only fit one cot so someone is sitting on the unopened sofa. There is also no place to put our stuff. There are four classes, two of them are locked with the owner’s belongings, and the other two are filled with useless items. For example, one closet is full of a giant roll of a piece of carpet. Seriously? Why on earth is this in the closet that we are supposed to use. There are four electric fans in another closet and a giant filthy stained comforter that are supposed to go on the couch. There are no empty cupboards to put our food in. The kitchen is filled with useless items, like two electric CanOpener’s when there’s just a regular small handheld one in the drawer. Why is there all this clutter? Don’t they realize that people staying here bring things that they need to use? I have never been so uncomfortable in recent memory. We travel a lot and I honestly can’t think of a worse experience. We ate at the restaurant that takes reservations over at the hotel. We waited 25 minutes after being seated and no one visited our table while we watch three other tables get seated, served drinks, and have their orders taken. I had to go to the hostess station and ask to please send someone over. My overall conclusion is the staff at Okemo is very poorly trained, and not remotely educated on the important details of their properties. We will not be back.

White (Ski) Glove Service I don't expect much in the way of ski accommodations. I'm happy if someone throws a blanket on their couch. I have even slept in my car in the parking lot at a mountain. I don't care. So what a shock I had when my kids and I walked into the lodge at Jackson Gore! They took care of everything. We walked in, early in the morning, before check-in. I left the keys in the car and we put our boots on and got on the lift. When we returned that afternoon, our bags were waiting for us in our room. Our shoes were missing and had to be tracked down. And there was no microwave in the room so we had to heat our breakfast burritos on the coffee maker burner - Ski Bum Level 11. But otherwise, this was a real treat for us. And since we were slopeside, my kids got first chair on a powder day. They are now officially spoiled.

Nice resort, average rooms The best part of the room was the pillows. Well done!! Wish everyone had pillows that comfortable. Made the bed more comfortable. Room was typical mountain room, no frills, computer area was too small as was the tv. Remote was not working. The bathroom had some updates, but not enough. The restaurant Buffett was not good. However, we are here for a trade show off season so I will give them a pass on that. The bar staff was great. The grounds were excellent, plenty to do. Would recommend.