Hotel Puerta América

Madrid, Community of Madrid Spain

Hotel Puerta América
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coupleswhoadventure
1 year ago
Great few days in Madrid Stayed here for three nights in May 2024. Great spot, in a more residential location surrounded with restaurants and cafes a short walk away! Hotel was great. Staff were so nice and welcoming. Room was clean and quiet! Weather was a little chilly so we didn’t check out the pool but the space looks like a fun spot to spend a few hours in the afternoon! It was nice staying out of the “tourist” area and having a break from the busyness ! We took Ubers to Plaza Mayor (10 -15 mins), and the train station(15-20 mins) which was maybe 15 euros- 20 euros at most. Would recommend if staying in Madrid!

Amenities

Center- Fitness
Internet - Wi-Fi - Free
Pool - Outdoor
Restaurant

Property Location
With a stay at Hotel Puerta América in Madrid (Chamartín), you'll be within a 5-minute drive of Bernabéu Stadium and Paseo de la Castellana. This family-friendly hotel is 2.9 mi (4.7 km) from Gran Via and 3.2 mi (5.1 km) from El Retiro Park.

Rooms
Make yourself at home in one of the 315 guestrooms. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

Amenities
Be sure to enjoy recreational amenities including a fitness center and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Dining
Grab a bite at The Observatory, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM for a fee.

Business, Other Amenities
Featured amenities include complimentary wired internet access, a business center, and express check-in. Event facilities at this hotel consist of a conference center and 5 meeting rooms. Self parking (subject to charges) is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
coupleswhoadventure
|1 review
Great few days in Madrid Stayed here for three nights in May 2024. Great spot, in a more residential location surrounded with restaurants and cafes a short walk away! Hotel was great. Staff were so nice and welcoming. Room was clean and quiet! Weather was a little chilly so we didn’t check out the pool but the space looks like a fun spot to spend a few hours in the afternoon! It was nice staying out of the “tourist” area and having a break from the busyness ! We took Ubers to Plaza Mayor (10 -15 mins), and the train station(15-20 mins) which was maybe 15 euros- 20 euros at most. Would recommend if staying in Madrid!
GoPlaces30881340119
|1 review
Great Great hotel with super service! Every floor is design from another architect. Rooms are big and wel equip. In the bathroom hairdryer , bath and shower. Just 3 min walking distance from metro station! Excellent breakfast ! Dinner not so wel and and not to many to choose.
J_SLLin
|1 review
5 star? Really? Barely a hostel!!! I stayed in this hotel for business. The room was not booked by myself, otherwise I would kill myself. the hotel room is just horrible. I can‘t believe it’s a 5 star hotel. it is barely a hostel! No mirror above the bathroom basin, can you believe that? There was no full-length mirror either! I got only a small shaving mirror. no slippers, no bathrobe, no kettle to boil water. there was even no instant coffee. No tissue paper. The baththub looked just like a group toilet for boys to stand on the side and pee, and curtain was cheap and ulgy…..OMG! The room floor was not even level. the door of the shower room was just a cheap piece of glass that didn‘t even keep the water in. the floor got wet a lot. there was no inside lock or door chain for the room, the maid just opened the door while I was naked! what kind of hotel this is???
Explorer26505497796
|1 review
Very nice, small area for improvement. Hotel staff were very helpful, any issues we had were resolved quickly and efficiently. Close to Cartagena metro line which we used the whole time for our stay and took us right around the whole city. Hotel staff very helpful when showing us how to navigate! Only issues we had - TV didn’t work on arrival No tea/coffee facilities Shower leaked onto the floor of the bathroom Weren’t allowed to choose a table when using the observatory restaurant, so we couldn’t see the views No prior warning of a €50 deposit per night of stay. Overall the stay was very good, very comfy bed and very nice room, would stay here again!
rosekindly
|1 review
Exceptional 5 star hotel and unique experience! Highly recommended! A wonderful hotel and a totally unique experience where each floor is a different theme... There are amazing views and each floor has something different to offer... The rooftop bar is an added bonus. By far the best 5 star hotel in Madrid for the price in Madrid! The staff were very friendly and helpful. Excellent breakfast with a good choice of food. Rooms modern and beds super comfy. Location good and close to a metro. Would definitely recommend if you are looking for a 5 star hotel that offers luxury, comfort, uniqueness and a totally awesome experience. We will be back in 2024!

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