Extended Stay America Suites St Louis Westport Central

Not worth it First room we were put in has the toilet running, lights and tv were on, the refrigerator didn’t work and was actually warmer inside the fridge than in the room. Second room was on first floor near the front door and was very noisy until late at night. The shower head mount was broken and the shower head was tied up to the bar with its own hose - very inconvenient to shower when you have to squat down to wash your hair or untie the hose the move/use the shower wand head. TV didn’t work right, kept freezing for a few seconds (no matter the channel) every couple minutes. Front hotel doors were propped open and people were outside smoking- the smoke was being drawn right inside the building and into our room. Was also very disappointed that there was no coffee pot or coffee in the room, and none available in the lobby. When we checked out early in the morning at 5am, we couldn’t find anyone working at the hotel - took about 10 minutes at front desk, called out down the hallways, called “0” from courtesy phone, called front desk from outside phone, and never did find someone to check out with so left keys in room and left. Called hotel repeatedly after leaving to let someone know we left, after 3 hours finally got ahold of someone at front desk who said they couldn’t find the night attendant either. On a positive note, the staff that we did talk to were very friendly and helpful. Very, very disappointed in the hotel stay.

Lisa is just the best! I must say my 2 wk stay has been the most pleasant! While recovering from surgery the last couple weeks I wanted for nothing! Largely in part of Lisa! Her friendly nature and A+ customer service is out of this world! She’s made sure I was well taken care and I’m so thankful for that esp around this holiday season.

good service hotel is clean. Candace at the front desk gives high end hotel service. She is kind and attentive. She brought pans to my room and saw when is was unloading and she propped the door open for me. Stuff you usually get in a high end hotel

Amazing Hotel Me and my wife travel all over the US for work so we basically live out of hotels and we have stayed in this one on 2 different occasions and have to say this is prob my fav hotel we have stayed in over our 3 yrs of traveling. The rooms are very clean and the hotel staff is amazing!! Lisa at the front desk is awesome. Willing to go that extra mile to see her guest are taken care of. And just the overall experience is very welcoming..I would refer this hotel to anyone :-) John & Teri Meek

Super helpful and great customer service Candice was super helpful, very polite, and gave great customer service. And very thoughtful of other customers and their situations as well. This has been the best experience I have had at Extended Stay America thus far! 10/10 would recommend