MacCallum House Inn

Disappointing Our room had 2 problems. 1) the door key didn’t work properly, which the management knew. Several times we had to call the front desk, which was 4 blocks away, to open our door. 2) Our room was not cleaned very well The spreads were thrown on the beds and the bathroom wasn’t cleaned.

Neglected property. Extremely poor customer service. Back porch rotting with no railings. Smoke detector missing. Four of us rented #20 Ocean Song house. We stayed from October 9th to the 13th. The house was very shabby. There was a very loud leak in the downstairs bathroom which we called about at least three times. On the third they sen fianllysent a maintenance man who was unable to fix the leak. He told us to put a towel down to block the sound. He left and never told us if he was coming back. He never came back. I left my new robe and nightgown in the bathroom on the upper level. I called three times right away and wrote three email. The young man I spoke with said that he would check with the cleaners the next day but no on ever called me back. I tried to call today and the phone just rang and rang but no one ever answered. I wrote the manager specifically, to check and see if my robe and nightgown was found. The manager never answered my email nor did I ever hear back from anyone. We have stayed at MacCallum house for quite a few years. We have noticed a worn, tired, shabby look of all the rooms as of late. We have always stayed there but will now look for another place. We love Mendocino and are sorry to see this proud old lady becomes so dowdy and worn. I have tried to contact the owner but no one has gotten back to me. It is now like an inn being run by no one. No one cares. That is obvious. I'm wondering if the property is being sold and that's why no one will call back. It is insulting after spending over $1900 to be totally ignored. They don't deserve the loyalty that we have shown to them. Well, sorry, we won't be back. Francine Willison-Perry

Served us raw chicken! The fried CHICKEN was served to us COMPLETELY RAW. Not a little pink, but completely raw pink flesh! My husband had to bite into it to notice! The waitress apologized but the manager told her we still had to pay for it. PAY FOR RAW CHICKEN! Needless to say I refused. Talk about unprofessional and adding insult to injury. They could have made us seriously ill! We will never be back. On top of it all the rest of our food tasted like old pre-made food you would get at a bad wedding. The steak was barely warm, dried out, and pre sliced.

Beautiful room with poor bedding I stayed at the suites of Mac Callum house, in the upper part of town. The place, building and views are very beautiful. This is not a cheap place, we are talking $400+ a night. The bedding is simply very very bad and quite frankly unacceptable for this price range. There is no duvet, just polyester sheets (or a cotton mix at best), with one of these brown, old blankets that not even hospitals have anymore. To me and many others bedding and mattress are the most importantly things, so I encourage the hotel to take care of this if they want to charge these prices.

Poorly Maintained This was probably my twelfth stay at MacCallum and my worst experience in all the years I have been visiting. We stayed in a suite located up the road from the main house. The building was not being well maintained and staff do not respond when you report repairs that need attention. Cleanliness and upkeep not to expectations for the price. Luckily the room was booked during a half-price discount period.