Hotel Imperial Reforma

Avoid this hotel in Mexico City! Absolutely AVOID this hotel! Do not get tricked by the building exterior pictures, lobby pictures and the free breakfast offer as that was only a sandwich of over toasted white bread with ham/cheese, coffee and soggy fruit. Here's a list of issues it has: 1) the beds are hard as wood to sleep on. I asked hotel receptionist if we could be moved to a room with softer beds and was told all rooms have the same beds. 2) construction noise right outside our window all day long. There's huge construction project happening behind the hotel which will be happening for an extended amount of time for the foreseeable future. (see pics) 3) bathroom is leaking water from the ceiling (see pics) 4) the toilet leaks everytime you flush the toilet (see pics)

A pity what they did to this beautiful place …. Overall a nice but very old and dusty hotel which once used to be the grande old dame of Mexico. It used to be a five star hotel a long time ago. Now it’s in dire and serious need of renovation. A pity they can’t or don’t want to maintain it in better conditions. The restaurant staff was extremely friendly and proactive. The carpets were dirty and the light switches straight out of 1945. AC was at least 60 years old, Wi-Fi was actually working well. This could become a wonderful place with a lot of investment. A true beauty in its time, now it’s just like a dying elephant ___. This could be soooo much better.

Rooms Need Updating An older hotel in need off an update. Room 305 has a quarter size bathtub and a leaking toilet. Room 210 has a three quarter size tub and a toilet that does not leak. The stairs between floors are dangerous with no hand rails. On the plus side, the location is central with easy walks to Zona Rosa.

If only the beds were softer Dated but elegant furniture. Clean and comfortable. Good Location. I stayed during a weekday not too much noise at night. But the bed, I thought I was laying directly on a box spring, it was so hard I had to double check!

Nice "upscale" fasade with a outdated room This hotel seem to want to show luxury. Its even call itself an "upscale hotel". The reception is very impressive. The rooms are not. It shows very clearly that cleaningless is not their priority. We asked to be changed due to the bathtub looking horrible. It looked like they painted over mold and the paint was falling off. The new room was at the other side of the building and the windows are not at all isolated. So you will enjoy the "music" of Mexico city most transited street as if your window was open (the window has some sort of metallic ventilation gate that even closed do not isolate sound) not much to do about it but to wear sound isolation ear plugs. But this new room had the shower covered in mold. I thought it was the tile design. But when i took a shower i got the characteristic smell of mold. And it was. We complained and they just didn't know what to answer. They came to clean. But i could have cleaned better with toilet paper. There is still mold. The beds seem old. They are also shorter than standard beds. I'm 1.82 and my feet are hanging. Maybe the design of the mattress. But ok to sleep. The cleaning personal will come and open the door at 8 am everyday. So you better place the sign of "do not disturb" (which by the way its in Spanish so good luck finding which is the correct side) Internet is far from 'high speed internet' They cut the water at certain point and when we wanted to have a shower at 7am it was not possible, they said 30 min it will be fixed. We finally could shower at 10am, with a weak stream of cold water. No AC. The ventilation system looks from the 80-90 maybe...