Sevilla Palace Hotel

Mexico City, null Mexico

Sevilla Palace Hotel
4
Select room:
Availability
Timoteo99
2 years ago
Old world charm, in ideally located hotel in central Mexico City We stayed at Sevilla Palace for 10 days in March, and had a wonderful stay. This hotel is ideally located on the Paseo de la Reforma, one of the main avenues of Mexico City. It is a few blocks walk to the nearest Metro station, and the public bus stop is almost directly in front of the hotel. Seniors note: regardless of your nationality if you are a senior ( " adultos mayores") you can ride the Metro and public buses for free. You are literally waved on! Interestingly, some of the staff at the hotel were not aware of this municipal benefit for its older guests! And the busses are modern, and very comfortable double decker's. There are two restaurants on site, one open all day for breakfast, lunch and dinner, and one, very elegant, open only weekdays for breakfast and lunch. Both serve excellent food, at reasonable prices, and the service is universally great. Although not the newest of hotels, it has an elegant atmosphere. Rooms are large and fully equipped. Upper floors have a city view, and there is a delightful rooftop swimming pool, with great views of the city. Staff at reception and at the concierge desk were unfailingly helpful, especially in ordering a cab. "Zocolo", the old center of the city, is a 10 minute cab ride, for about 12$ US. However, if you have enough Spanish, you can simply hail a cab yourself and perhaps negotiate a lower rate. Speaking of Spanish, it should be noted that this hotel appears to be very popular with Spanish speaking guests. Staff told us that although they have international guests ( many from the US, Canada and Europe), perhaps 75% of their guests are from Mexico or other Spanish speaking countries. Staff at reception are mostly bi-lingual, but many others ( wait staff, housekeeping, help desk personnel) speak only Spanish. So, knowing at least some Spanish will make your stay there that much easier, and good practice! The hotel is also located just around the block from La Plaza de Revolution, with its Tower of the Republic. And a wonderful lower level national museum....but everything is in Spanish. The airport and the regional bus stations are about 25 minutes away, and we took a great, comfortable, well outfitted bus (ETN) from MC to San Miguel de Allende, a trip we'd recommend. Beautiful Spanish colonial city! From the glass-enclosed elevators, to the almost elegant lounge ares and dining room, to city views, to location, to reasonable rates and helpful staff, Sevilla Palace is a wonderful choice. We would highly recommend this hotel, and would stay there again, without a doubt. You'll find an unhurried, old world charm.

Amenities

Pool - Indoor
Pool - Outdoor
Center- Fitness
Parking - Free
Internet - Wi-Fi - Free
Childrens Pool
Restaurant

Property Location
With a stay at Sevilla Palace Hotel, you'll be centrally located in Mexico City, steps from Paseo de la Reforma and Senate of the Republic. This hotel is 0.6 mi (0.9 km) from National Museum of the Revolution and 0.9 mi (1.4 km) from Angel of Independence Monument.

Rooms
Make yourself at home in one of the 413 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Amenities
Don't miss out on the many recreational opportunities, including a health club, an outdoor pool, and an indoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.

Dining
Grab a bite to eat at one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.

Business, Other Amenities
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Mexico City? This hotel has 11 square feet (1 square meters) of space consisting of a conference center and 6 meeting rooms. Free valet parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
Alley W
|1 review
Worst hotel stay ever The entire place has faint smell of raw sewage. The drains in their showers are backed up and overflow into the bathrooms. The sinks all gurgle. They obviously have serious plumbing vent problems. When it rained, their roof leaked. There were buckets and tarps to catch it in the lounge are. The queen size beds advertised are not even full size. I strongly discourage anyone over 66” tall book a room here. Our feet hung off the end of the beds. A strange man banged at our door very early one morning. I tried to safely open the door with the latch in place. The latch fell off the door. This is a major security risk. I asked the manager to fix it, instead he moved us to a lower quality room with a view out the window of a wall. The same morning. I received notice from my bank that the hotel was trying to charge my card again. I paid in full for my stay up front. This was a fraudulent charge. At first, the manager offered a partial refund for our stay. However, a few minutes later, he arrived at the room we were packing up to be forcibly moved. He had two security personnel with him and he was there to inform us he was dishonorably revoking the refund offer with no reasonable explanation. These three men then escorted us to our new room very rudely. They offered zero help with our bags and belongings we were very obviously struggling with. They did not give us enough time to pack our things. We had to go back to the old room a few times to retrieve all of our items because we were so rudely rushed. They treated us like trash, not guests. Their behavior this morning caused me to have a physical panic attack. Again I was offered zero assistance for this medical incident they caused. The pool area is a mess. It is a beautiful view but the pool is falling apart and it is not supervised with staff. There were no towels stocked every time we went to swim. Our last day when I called for the towels, They came up with 16x30” bath mats rather than towels. It was ridiculous. The pool rules say no food or drinks in the pool. Other guest were regularly drinking alcohol in the pool while swimming. There are no locker rooms or showers to ensure people are showered before entering the pool, as per their own rules. This is the worst hotel experience I have ever had in my entire life.
humbertogl
|1 review
Sevilla Palace - Business ready This hotel is located close enough to Zona Rosa, Roma, Zocalo, to be there in a sec, but far enough to escape the noise and traffic of those areas. It isn't a super modern place but I like it for the affordable prices and reasonable comfort it offers.
voyageuur1860
|1 review
Wish to never come back I would like to start this comment saying I'm not recommending ymthis hotel to anybody. There are many reasons I'll develope below. 1. The location The location of the hotel is good, in a famous street and located in the center of Mexico City. However there is many traffic issues at many times during the day. Making either hard to reach your destination on time or hard to reach the hotel on time. 2. The hotel itself Old, rooms are made from an other time. If you're a 60's lover you could find some happiness in this hotel but based on 2023 standards this hotel doesn't deserve more than 2 stars. My room was looking really old, the AC and Heater was broken. When I left my room putting 25 degree on the heating machine I came back and it was only 21, so 3 degree below than when I left. The shower don't have pressure and everything in the room come from at least 10 to 20 years ago. The bed was not that good, to smooth on my taste but that's s personal opinion. 3. Hotel quality The hotel act as if they were a 5 star hotel when they just deserve 2 stars. Everything is complicated in this hotel. You want to leave an item to reception for an other people; it is almost impossible, you want to invite a friend to have a drink in the bar; you must registered this person, you have free breakfast but just want a coffee it'll take you 20 minutes to have your coffee to take away. They are acting like if they were an important hotel when the only significant thing about this place is their location. Everything is complicated in this hotel and security member are really unfriendly. Finally I would say it is a good 2 star hotel, maybe a bad 3 star hotel (only because of the location) that I wouldn't recommend to anybody. And price are overrated for everything. Wish to never come back in this place, I had better services and better room in a "Motel6" in the middle of nowhere in the USA.
Joham77
|1 review
Absolutely no contact from hotel I have sent 2 mails during 1 week to the contact adress on their site, reservaciones@sevillapalace.com.mx and received no answer. I will not stay with my family at that hotel. Very bad first experience. And reading other reviews I think I chose another hotel
Timoteo99
|1 review
Old world charm, in ideally located hotel in central Mexico City We stayed at Sevilla Palace for 10 days in March, and had a wonderful stay. This hotel is ideally located on the Paseo de la Reforma, one of the main avenues of Mexico City. It is a few blocks walk to the nearest Metro station, and the public bus stop is almost directly in front of the hotel. Seniors note: regardless of your nationality if you are a senior ( " adultos mayores") you can ride the Metro and public buses for free. You are literally waved on! Interestingly, some of the staff at the hotel were not aware of this municipal benefit for its older guests! And the busses are modern, and very comfortable double decker's. There are two restaurants on site, one open all day for breakfast, lunch and dinner, and one, very elegant, open only weekdays for breakfast and lunch. Both serve excellent food, at reasonable prices, and the service is universally great. Although not the newest of hotels, it has an elegant atmosphere. Rooms are large and fully equipped. Upper floors have a city view, and there is a delightful rooftop swimming pool, with great views of the city. Staff at reception and at the concierge desk were unfailingly helpful, especially in ordering a cab. "Zocolo", the old center of the city, is a 10 minute cab ride, for about 12$ US. However, if you have enough Spanish, you can simply hail a cab yourself and perhaps negotiate a lower rate. Speaking of Spanish, it should be noted that this hotel appears to be very popular with Spanish speaking guests. Staff told us that although they have international guests ( many from the US, Canada and Europe), perhaps 75% of their guests are from Mexico or other Spanish speaking countries. Staff at reception are mostly bi-lingual, but many others ( wait staff, housekeeping, help desk personnel) speak only Spanish. So, knowing at least some Spanish will make your stay there that much easier, and good practice! The hotel is also located just around the block from La Plaza de Revolution, with its Tower of the Republic. And a wonderful lower level national museum....but everything is in Spanish. The airport and the regional bus stations are about 25 minutes away, and we took a great, comfortable, well outfitted bus (ETN) from MC to San Miguel de Allende, a trip we'd recommend. Beautiful Spanish colonial city! From the glass-enclosed elevators, to the almost elegant lounge ares and dining room, to city views, to location, to reasonable rates and helpful staff, Sevilla Palace is a wonderful choice. We would highly recommend this hotel, and would stay there again, without a doubt. You'll find an unhurried, old world charm.

Explore more