Suites Del Angel

One Night Nightmare! Stayed at Suites Del Angel for a quick CDMX layover whilst waiting for my flight back home and after arriving was terribly disappointed! Was surprised at first to find a small hotel reception when I was expecting a private airbnb, but this was the only nice thing about this place. When I checked in, there was no receptionist so the night guard took down my information and gave my room card. Went up to the room to find the small living room had huge stains on the furniture, the bathroom was dirty from previous guests, the bed linen was filthy with what looked like makeup/blood stains, there were hairs all over the bed, and inside drawers and the overall cleanliness of the room was way below average, with old dust on the artwork and wrinkles on what should be new bedsheets. It seemed as though the room had just been put together after guests had left, without proper bed changing, bathroom cleaning and even overall bedroom look. Not what you want to find at check-in during a global pandemic! When telling the staff in the morning, they said I must not have seen it properly or that it could have been my own hairs or makeup and they did not make a single effort to correct the situation or apologize for the filth. Would highly recommend staying somewhere else, as the location is quite central to fun activities and restaurants, but during covid times, definitely expected a clean, safe and protected stay. Would give a ZERO if I could. Disgusted!

Worst experience Me and my family we paid for a room with a room with a king bed and a sofa bed and we were given a room that didn't meet with the specifications provided with the reservation. When asked about this they said they will fix it tomorrow.

Great Experience My husband and I stayed at the hotel for a night with our newborn daughter. The suite was perfect for us as the kitchenette provided us with a place to warm up/wash bottles. The beds and pillows were comfortable. The staff was very accommodating of all our requests and gave us a recommendation for a great taqueria. We'll definitely be staying there the next time we're in CDMX!

Pleasantly Surprised This is a very nice, recently renovated suite. The staff are wonderful (once you arrive) even if you don't speak much Spanish. If you are not fluent, don't phone or email! Also, do not forget anything when you check out as their ability to speak English totally disappears when you are not face to face! The king size bed is two beds pushed together but it works well. The lighting in the kitchen and bathroom is great and the low lights in the rest of the suite creates a relaxing atmosphere. The shower was great and there was hot water day and night. The cleaning staff are very friendly however cleaning usually happens later in the day. Someone comes to collect laundry every morning and it is returned the following morning, very very convenient and appreciated! The windows are really big and open all the way. The restaurant downstairs is very friendly and fun to help you speak Spanish. I would stay here again.

Great Location, lot of little issues Location was really central in Roma Norte near the Angel of independence, and convenient to get everywhere. The separate living room was nicely appointed, and stylish. I liked hanging out in his room. Bedroom was stylish and had reasonably comfortable bed and bedding. There was alot of little stuff that needed repair but apparently they don't pay attention or care. Main issues I had were in the kitchen and bath areas. kitchen only had 2 of everything. cups, coffee cups, plates, forks. Curiously it had a 2 burner cooktop but nothing to use- no pots, pans, or tea kettle. Luckily I was able to heat water in the microwave. The mini fridge was not working. The bathroom smelled of sewage and was making random gurgling sounds all the time. They only provide 1 bar of soap for the entire bathroom. bath sink constantly dripped. there is no instruction on how to switch water from bathtub spout to shower and there was nothing obvious so I had to ask the front desk. the way to do it is to pull down on the gold ring that is on the water spout end of the bathtub spout. water filtration unit in kitchen did not work and they dont fix it. they just say it is broken and I have to go buy water down the street at Oxxo. This was really inconvenient. The phone was broken. Affiliated Restaurant next door that you can pay 100 pesos for breakfast is definitely not worth it, and the food was nothing great. better to eat elsewhere. I did not have many options in the roma norte area, as my reservation was last minute, and 2 prior bookings elsewhere was booked and paid but afterwards I was notified that there were actually no rooms available so I was kind of desperate and couldn't take it anymore so I settled on the first hotel that didnt later cancel.