Best Western Lake Cumberland Inn

Who still has smoking rooms! First, it was my error and clicked on a smoking room (I didn't even know that was even still a thing) but the room was so smoke scented, that we almost was not able to stay. If I had not used hotels.com and not selected to get a refund (going to be doing that going forward), we would have walked out. The only thing that made it bearable was using a candle to cover/take the smell down a bit. Our cloths/bags smelled like that room for DAYS.

Messed up reservation We booked adjoining rooms 3 days before our stay. Upon arrival we discovered they placed other guests in the adjoining rooms and were unable to fulfill our request for two nonsmoking queen adjoining room. The hotel was unwilling to give us a refund, discount our room, or compensate us a free night stay. I get issues come up with reservations. Someone made a mistake. That’s fine just compensate your guests so they feel appreciated after you make the mistake.

Don't walk - RUN AWAY QUICKLY!! This Best Western location left a sour taste in our experience, tarnishing the reputation of a typically reliable chain. Upon checking into room 103, we were dismayed by an overwhelming musty odor that permeated the air. As we settled into our room, we attempted to use the nightstand outlets, but they proved faulty, leaving us with no convenient access to power. To our shock, we discovered exposed live electrical wiring in the wall, posing a serious safety hazard. The condensation on the window was so severe that it impaired our view outside, even when no one had recently used the shower. To top it off, our excitement for a refreshing dip in the pool was met with disappointment as the hotel had no towels. We were instructed to use our room towels, leaving us with none for our morning showers. Our repeated calls to the front desk were met with the same excuse – they were waiting for the owner to deliver more towels. However, those towels never materialized, leaving us to use damp pool towels to dry off after our showers. To add insult to injury, we left our name and number with the front desk so the owner could call us, but our contact request was met with silence. Additionally, the breakfast area lacked sugar for coffee, and when we inquired about it, we were informed that they were waiting for their truck delivery. This lack of basic amenities compounded the overall unsatisfactory experience we had at this Best Western location.

Embarrassed for them I booked this room for $130, out of sheer necessity of being too tired to drive further. The first room’s key card did not work. When I went back to the desk, I asked if I might be a little farther from the elevator since I’d needed to come back down anyway. I was given a room that was closest to the elevator, with a running toilet, and where neither the light switch nor AC worked. I requested a refund at that point, waited while she callled someone who told her to tell me to go through Expedia (which took so long I gave up), and was given a third room with an AC unit whose number display is non-functional and the most uncomfortable beds I’ve ever experienced in a hotel before. However, since it was late, and since I felt a bit embarrassed for the desk worker to only have such rubbish rooms to offer, I inflated an air mattress I happened to have in the trunk and slept on it in the third room. Needless to say, I won’t be repeating this particular experience. Ever. However, the desk worker was polite and the room was clean.

Very Clean Hotel and Hotel rooms at Best Western Very Clean Hotel and Hotel rooms at Best Western and highly recommend Best Western to all family and friends out there today very highly satisfied with all Best Western Hotels and plan to book my next Hotel stay with Best Western.