Red Roof Inn Neptune - Jersey Shore

Satisfied Customers I have been visiting this area for about 50 years and stayed at this hotel for more than 20 of those, first as a Days Inn, now as Red Roof. Staff is always courteous, friendly, and accommodating. While no trip has ever been perfect, the staff are quick to address any issues. it seems every time I've gone back, there are improvements. Reasonably clean, reasonably priced, and conveniently located near beaches and entertainment. Pet friendly as well. Recommend contacting office directly for reservations rather than third party.

Noisy Bed, Disgusting Bathroom Dripping from Ceiling on Toilet The bathroom has water dripping on the toilet from above. That’s disgusting. The bed makes loud noises. The curtains don’t block light at the top. One of the worst places I’ve stayed in. We travel a lot. I don’t write many reviews, but I do read them. I read positive reviews about this place. My experience was not good. Avoid

Look past the outside, rooms are clean and remodeled The outside is very run down but inside was nice. It looked like they had remodeled. Price was right and I could take my dogs. Registering was easy but I’m not of fan of asking them for ice, I prefer to get my own. All in all, I would stay here again.

Scammers This place is a scam! Wait did I mention this place is a scam! When we first pulled into parking lot and saw the police we should’ve made a u-turn. The management at this hotel scammed us for our money the first day. We booked two nights for $260.00 the first day the guy at the desk called saying we had to check out. When I asked why when we had a two night stay he said, “ the $260.00 was for one night. I told him we clearly had a two night stay and to give me a copy of the paper I signed while checking in. He told me he couldn’t give me a copy of the original form I signed but can give me a receipt. When I looked the computerized receipt it stated that I checked in on Friday 8/13 and not on Saturday 8/14 even the bank charge says 8/14/21. We ended up staying another night because all the hotels were booked near Point Pleasant Beach. We paid for a double room for one night that costs $360.00. The people upstairs made so much noise that we had to file three complaints that night. Thank goodness we had video. The same guy at the desk when we checked in was the same guy who never did anything. This went on until the next morning. It was horrible. We couldn’t get any sleep. I called the desk again that morning about the noise. I filed a complaint through Booking.com about this motel. The guy at the desk tried to even lie to the booking.com agent that there wasn’t any noise. First the guy said he circled around the blocked in his car which was a lie because our room only had one way in and out. Then he said he walked on foot but didn’t hear any noise. When asked how could he hear stomping from outside the room he didn’t have an answer. Once again all of this is on video. Also, the guy didn’t know that a family member was sitting outside in the car when he was supposedly doing all these checks/handling our complaint. Even on the first night the guy said the outdoor pool was working which was also a lie. The new owners and managers are very unprofessional. They have no customer service skills at all! Even the police officer who was dealing with another guest complaint at the motel, told us not to stay here! You live and you learn!

Worst Hotel Experience of my life During a stay in May of 2021, I requested a 12:00pm checkout time. Despite the very low occupancy of the hotel, this was denied. I went out the morning of my check out with every intention of checking out at 11:30. My car broke down and I needed a jump start from AAA. I called the hotel to inform them of this and flat out refused to help me out. My choices were to pay for another night or have my belongings put "in-storage". BY the time AAA came, I was able to get back to the hotel at 12:40 to find my belongings thrown into plastic bags including some hanging items. Upon lodging a complaint with Red Roof, the hotel manger not only refused to take responsibility for this treatment but actually accused me of lying about it. Subsequent complaints to RR Management did not address this situation, forcing me to conclude they condone such behavior by their owners.