Candlewood Suites New Bern, an IHG Hotel

Excellent Service My spouse had surgery at the nearby Carolina East Hospital so I spent the night here. The hotel was very clean and quiet. I want to commend Preston T., desk manager. I mistakenly left my wallet at the desk while checking-in. Five minutes later he was at my room door returning my wallet. I didn’t realize that I had forgotten it. I appreciate his professionalism and kindness.

Great place to stay short term or long term Stayed for a weekend while in New Bern visiting family.. great hotel! Recently renovated, extremely clean, parking is convenient and free! Staff is friendly and very accommodating. Awesome, safe location.. highly recommend staying here.

Beautiful, newly remodeled and friendly! Great place to stay for suite nights_ It was festival weekend; so I checked the day before arrival for our family and three rooms together. The staff was professional and accommodating to get us close as possible. The renovations are almost complete; and our rooms were perfect. Brand new everything; even the mattresses! Full size fridge, dishwasher, microwave, coffee maker, and toaster. Incredible, novel lending locker by elevator. Many different appliances available; and many entertainment toys like cards and games. The General Manager was available to make sure everything was working well and all happy with accommodations!

Terrible customer service We had a reservation for two rooms on a Friday night. When we arrived later in the evening, Michael at the front desk told us our reservations were canceled. He said our credit card was declined, and they had no phone number. That could not be true since we have a membership with them. We also had a reservation for the following Friday night, and there was no problem with that night. He offered no help in finding another room, and didn’t seem to care we had no place to stay.

Overall a positive experience staying here I was a little apprehensive when booking this location after reading mixed reviews. My concern ended up being unwarranted as we had an excellent experience here. All employees we interacted with were pleasant, friendly, and helpful, including the owner/manager Paresh. He greeted us every time he saw us pass through the lobby and had recommendations for places to eat as well as some sites we should see. Even though it's not located right downtown, it was an easy drive to the places we wanted to visit. There are also lots of food choices and shopping nearby if you don't want to go into downtown. We typically stay at hotels where breakfast is included so we came prepared with fruit and other breakfast items. There was complimentary coffee all day long as well as small food and drink items available for purchase (like single serve oatmeal cups). Prices for these items seemed very reasonable to me. Our room was a single queen suite which included a 2 burner stove, microwave, full-size fridge, and sink. We didn't plan to cook while we were there, so didn't pay too much attention to how the kitchen was equipped. Bed was comfortable and pillows were adequate. Bedding was a little weird because the way the covers were tucked tight across the foot of the bed, they wouldn't even reach your shoulders when you got into bed. The only other negative for me was that the bed was situated close to the wall on one side with no nightstand or shelf on that side, so no place to put glasses, phone, or anything else close to the bed.