Holiday Inn New London - Mystic Area by IHG

DO NOT STAY HERE This is one of the worst hotels I've stayed at. IHG should be embarrassed this is one of theirs. The nightly rate should be $99 not $299. The hotel is outdated and smells. Desk chair in the room was torn up and shouldn't have been in the room. Doesn't anyone on staff see this? The place is pathetic and didn't even include breakfast or coffee at $299/night. What a joke and piece of garbage.

Disappointing Very disappointing hotel stay. Hotel offers nothing. It’s so dated you feel robbed paying $337 for one night. They offer the bare minimum, only plus was the proximity to the Amtrak station which was the mode of transportation we used to get there from New York City, it’s about 4 blocks away. Bellow average breakfast, very few choices. Room carpet had a musty smell, we couldn’t open window to air room out. The hotel is in the downtown area of New London but there’s nowhere to go to eat, no shopping options whatsoever. You are stuck with what the hotel offers. I would not stay here again.

Yuck. Just yuck. Stayed here b/c it is convenient to the USCGA. Won't make this mistake twice. Lobby is a mess -- bizarrely underfurnished and random stuff strewn all over the place. I have no idea what was going on in the lobby before I got here, but it was bizarre to see when I walked in. The 4th floor hallway smells disgusting -- musty and urine-like odors. The room is damp and musty. We're cranking the A/C to try to get relief, but it's just awful. Remote for the TV doesn't work. It's going to be a long 12 hours before I can get out of here . . .

nothing special Very typical HIE. King sized room was spacious. Sink cracked in room 521; front desk staff seemed surprised when I reported this at checkout. However, I am sure housekeeping has noticed this multiple times. Also, room 521 is across from ice machine so noisy. On-site full restaurant offering dinner & breakfast. No free breakfast. Onsite free parking.

Horrendous experience. I reserved three night stays (two rooms) June 14 - June 16. The total rate paid for each room; $327. X’s 3. Nobody, absolutely nobody, is paying $327 for a room at this hotel. I am a points member and have stayed at Holiday Inn’s nearly I have never been scammed to this level,ever. I often, including this time, ask where the better rate is with online resellers or directly with the hotel and they confirmed that I should reserve directly with the hotel. Well that prove to be a horrible mistake! Apparently, the phrase “Best Price Guarantee when you book with us” Is just more BS!! Aside from the fee issue; if the fee was $188. the online publish fee my review would be the same. The room had one small window overlooking a black tarred roof. The body wash dispensers did not function. There was no literature, absolutely none … take out food delivery… restaurant hours.. pool hours… Church options, etc. At 6:00 pm a family occupied the settees near the front desk…. A child was screaming continuously, his Mother was laughing exclaiming “Isn’t he cute”. No one interjected … the kid just kept it up. I occupied a room on the second floor. After 10:15 pm several youngsters raced up and down the hall yelling and laughing loudly. Several calls to the front desk went unanswered. We endured. Lastly, breakfast was mostly not edible. Eggs were really tasty… synthetic ham, pancakes, potatoes, were all horrendous. The one woman working buffet was doing a great job but was seriously overworked. We skipped breakfast the second day. The statement below that Holiday Inn broadcasts apparently it’s just fluff.. Best Price Guarantee when you book with us.