Club Wyndham Inn on the Harbor

BEWARE BEFORE YOU BOOK THIS "HOTEL" BEWARE. This apparently is a time share property although you'd NEVER know this if you book it on Expedia or the like. I booked this property in February so my husband and I wouldn't have to drive home to our home in northern RI at night when we were attending the Newport Jazz festival in August. Luckily something told me to call and check in after seeing recent reviews and I was seeing that people's reservations were canceled at the last minute. I called and amazingly "they couldn't accommodate my reservation" since the owner decided they wanted their room back. NO calls and NO emails to let me know this! I spent over an hour calling some 1-800 number while they searched for a room for me. Luckily they were able to find us a room, but what horrible customer service. It felt like a scam!

Cancelled 1 hr before check in —- on my own! I booked a room, in December for a June wedding and my reservation was cancelled at 3pm the day of check in with NO reason at all! I was already driving to Newport when I got the call. The person actually told me the cancellation may have been due to the owner deciding to stay in the room last minute. Oh well good luck she said. And of course there were no other rooms available..I was transferred to Booking.com who told me to wait 30 minute then check my email..? At that point a list of available rooms nearby were sent to me. And, as I’ve read in other reviews, they had my money for 6 months supposedly guaranteeing the room, which is terrible business practice. I did get the refund fairly fast but that’s really not the point. It took me over an hour on the side of the road to find another room nearby which is the last thing I needed to do an hour before the rehearsal dinner and when I say nearby I mean a 20 minute walk. Terrible customer service and follow up. This practice of last minute cancellation is the ultimate slap in the face. Do not book a room here .

Home away from home The room is very clean and comfortable, everyone is wonderfully pleasant and accommodating. A terrific vacation with a homey feel. Check in was seenless and fun, check out was easy. We can't wait to come back! The view of the bridge was fun to see and the hotel is withun walking distance of everything yet set back enough too.

Very bad practices! We booked this hotel in January for a wedding in September. They just cancel our reservation claiming overbooking. I am sure that they kept guest that were paying more as our reservations weee confirmed then! Very shabby as they have had our money since January and are not compensating us for a late cancellation!

Newport Newport is amazing and this spot is right in the center of town.location on point! Walking distance to everything. Spacious and clean. It is dated. And moldy smelling but over all a good pick. Great roof top.